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Manage My Life

Why do the lights inside my Kenmore refrigerator model 795.77304600 stay on when the doors are closed?

by Manage My Life Last activity date:
March 12th, 2010

The refrigerator is about 2 years old. We just noticed that the lights stay on even when the door is closed. The heat melted the cover and it came loose from the inside top of the fridge. I checked to see if the control display goes off when I push the door switches in and it does turn off. But the lights stay on. I disconnected the bulb plug to get the lights off but need to get the problem fixed. It seems like it would be a simple repair if I just knew where the problem is. There must be a switch or relay that is not working, but I wonder wwhere is it located.

Tags:
Kenmore , Refrigerators , Appliances
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Answers (1)
Ron H
When the refrigerator lights stay lit, more than likely you will need to replace the light socket harness assembly.

This type of problem is potentially dangerous and it's recommended to have a technician diagnose your refrigerator.

There is a known issue on this model of refrigerator within a certain serial number range (any serial number less than 704KR . . .). On these refrigerators the manufacturer warranty has been extended to cover this known issue.



The light socket harness and a control board will normally need to be installed and any damage caused by the light staying on will normally be covered.

I strongly suggest scheduling a technician to fix this problem by calling Sears Service at 1-800-4MY-HOME (1-800-469-4663). They will normally advise you that you will be charged for the service since the refrigerator is outside the normal warranty period. You will likely have to agree to this service charge in order to get the service technician to come to your home.

If your refrigerator has a serial number less than the one mentioned above then you will not likely be charged for the service to fix this known issue.

If you need more help, resubmit your question with additional details and the full serial number of your refrigerator.
Answered in 21 hours
by Ron H
March 12th, 2010
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