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Why is my Kenmore Oasis washer not draining?

I have a Kenmore Oasis HE model number 110.27087603 washing machine that stopped mid-cycle & won't drain or spin, makes humming noise for a while and then ld error comes on. Unplugging and restarting fixes lid error, but cycle won't proceed, except for the humming noise. Then lid error comes on again after a while. I thought I heard a loose part tumbling around way down deep for a few seconds once. We already pulled out the washer, disconnected the drain hose and got it mostly drained. I can't see the motor, only the two pumps. Nothing fell out or looks broken. What do I do next? I don't want to waste money on a repairman only to find out it's one of the expensive pumps or the motor.

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Kenmore , Washers
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Manage My Life
The Ld error code indicates a “long drain” not a lid error. This means the drain pump is not pumping out the water & I suspect is what you hear humming. The drain pump impeller is blocked & stalling out the motor. I recommend pulling off the drain pump/motor assembly, inspecting for blockage or replacing if needed. Please see the images provided below from the service manual explaining how to access, check & replace the drain motor part number W10049390.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.
by Manage My Life
March 23rd, 2010
Answered in 21 hours
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