The troubleshooting for this type of failure is shown in the image below. Here is a link for the owner's manual on this model:
Installation and Operating Instruction Manual
. Your exact model did not match up with the owner's manuals and service manuals on the Bradford White website (
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This type of failure is normally diagnosed and repaired by a service technician. If the troubleshooting below and in the manual does not help you resolve this problem, I recommend that you have a plumber or service technician examine the water heater. Here is a link for the ServiceLive.com website that has service providers in most areas that can help you with this problem:
Do not attempt to repair this problem with your gas water heater unless you are completely confident in your technical ability to safely complete the procedures shown.