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Kenmore elite he 31 washing machine stuck in mid cycle

The washer is stuck in mid-cycle. The timing light flashes but the machine is not moving.

Pushed PAUSE/CANCEL then opened door to insert another item then closed door firmly.

The cycle did not resume.

What to do?

Kenmore , Washers
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2 Answers from these members:
Manage My Life
Hello, I see your having problems with your Kenmore Washer Machine. My suggestion to you is to visit our Manage My Life website and click on the Manuals button, then you must put in the model number and the manual will appear. There will be a page with some troubleshooting suggestion that might be helpful. I attached the link below. Hope this helps!!!
by Manage My Life
July 14th, 2010
Answered in 31 minutes
0 votes
Manage My Life
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services


SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

Without a model number submitted we do not have access to model specific service details covering your specific Kenmore HE3 washer. Most HE3 washers will trigger an error code with any type of failure. I will provide you with the most common HE3 test mode to access & review the stored error codes to give us a starting point. Please see the information below & the images provided for error code details.

How to Display the last stored failure code:

1. Select the "Drain / Spin"cycle.

2. Select No Spin.

3. Press the "Prewash" option and hold this button for 5 seconds.

a. Immediately after those 5 seconds the last stored failure code is displayed for 4 seconds.

b. After those 4 seconds the display switches automatically back to the selection mode (showing the RTI and the

Temperature of the selected cycle).

NOTE: If the Pre-Wash option button is not on your Model use the 2nd Rinse button (called Extra Rinse) as it is already implemented today for starting the test program. The failure code should stay in the memory so that it can be recalled as often as necessary and as long as it is the youngest failure Code.
by Manage My Life
July 17th, 2010
0 votes
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