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Kenmore Progressive vaccum 35922, agitator brush will not turn, no suction

Kenmore Progressive upright vacuum with inteliclean model 35922. Cord got wrapped in agitator brush, removed cord, now agitator brush will not turn and no suction. I want to check the belt but owners manual doesn't show which screws to remove to do this.

Kenmore , Upright Vacuums
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2 Answers from these members:
Manage My Life
When a appliance you use in a daily basis stops working can be frustrating. To help you while you are waiting for the experts response I have provided you a link below to Manage my life were a customer had the similar question. Hope this can help!!!
by Manage My Life
August 25th, 2010
Answered in 9 minutes
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Sam A
Thank you for your question.

• This model of vacuum does not have a belt drive floor roller brush. It has a direct drive motor assemble. So there is no need to access this area. However if you choose to examine the roller brush area, follow the next steps as listed.

• The first thing to check is to push the red reset overload protector button on the base assembly. If you have already done that, make sure you have the extension hose properly docked onto the base unit.

• If you want to get into the lower brush roller assembly you will need to turn the unit over the there are 10 screws on the under side to remove the roller brush bottom cover. Before removing the cover, turn vacuum right side up and release the handle and lower all the way down.

• Now you should be able to access the roller brush area, to examine for any service issues and air flow blockages.

If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations:

Sears Home Services


•I have included a parts break down of this area.

I hope this will help.

Thank you for using Manage My Life.
by Sam A Earned 29,003 community points in Kenmore
August 26th, 2010
Answered in 14 hours
gloria rodriguez
i have a kenmore progressive 116.36933502
gloria rodriguez
are there any special hooks that hold the bottom plate on? i have the screws undone, but it seems like there are extra things holding onto the bottom plate. i suppose i could just pull it off, but when i put it back on, i wouldn't know where to begin.
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