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Manage My Life

washer machine agitator doesn't work but spin and rinse cycle do. What should i do?

by Manage My Life Last activity date:
August 4th, 2012

I have a Kenmore washer machine model #110.26955690. In the wash cycle the agitator does not work. I first thought that the coupler was broken but after taking the motor out. I discovered that coupler was in tacked. I then tried different cycles, rinse and spin do work. Please advise me on how to fix this issue and if it is really worth fixing. Thanks in advance!

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Kenmore , Washers
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Answers (13)
Manage My Life
Fred, I am looking at my Kenmore stackable. The wash cycle does not agitate. The rinse cycle was agitating and then spinning. So is this the same problem possibly? I hear the belt squeaking. About a month ago I smelled a slight burning smell. But it has been working okay as of yesterday. Today (Saturday), the agitation occurs only on the rinse and spin. It sounds like it is washing and it's not agitating. So I am thinking this timer, or screw as I have been reading. So if the sears person comes out what do you think these parts cost.
by Manage My Life
August 4th, 2012
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Joey S
John; the information provided by Fred M. was in reference to a direct drive washer and not a belt drive. Yes, the motor still runs one direction to agitate and then reverses direction to drain and spin. If the motor runs in one direction then the run and start windings are Okay. The timer reverses the polarity of the start voltage which causes it start in clockwise or counter clockwise direction and then the motor centrifugal switch opens to remove the start voltage from the motor and the run voltage supplied to the run windings keeps the motor running. If your motor runs in one direction and only hums in the other direction then the motor is not likely getting the start voltage to the start windings or it there is a mechanical failure in the gear case preventing the motor from running in that direction.
by Joey S
July 29th, 2011
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Manage My Life
I know this discussion is getting a little outdated. But there didn't seem to be a clear resolution to the problem. It so happens I am having the same issue.

You stated that if the motor will operate in spin cycle, then it is likely fine. But I would have to disagree. Supposedly many washers run the motor in forward or reverse depending on the cycle. Turning the transmission in one direction would spin the tub. Turning it the other would would cause agitation. I am speaking of a belt system.

My washer does everything it should except agitate. The motor hums when its time to wash. Thats all it does. Initially there was an electronic burning smell which I think came from the motor.

Don't you think a motor might turn one way but not another? I am thinking this is the case, but would like to hear someone elaborate. Thanks.
by Manage My Life
July 25th, 2011
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Fred M
If the motor works in spin then most likely the motor is okay. We've disconnected the motor from the transmission and it still doesn't run in agitation. If the motor will spin but not agitate then the timer is most likely the problem.
by Fred M
September 3rd, 2010
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Manage My Life
I have one more question Fred. Your really think it the motor is no good even when it works in the spin cycle.
by Manage My Life
September 3rd, 2010
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Fred M
Does the motor still hum? If it does then the motor is the problem. If it is not humming then it is most likely the motor but this is where a meter and some live voltage readings would confirm the problem. I don't usually suggest live voltage be checked. If you have access to a volt/ohm meter and know how to check continuity/resistance then perhaps we can go further with this problem. The 3352287 motor is available but there is one last thing you should consider. You've done a lot of work and you're now able to access and replace just about any part. The thing to consider before buying a meter or spending $150 dollars on a motor is that a brand new similar washer stars at about $329 dollars.

Let me know if you wish to give the motor a try. You can get the motor at the link below.
by Fred M
September 2nd, 2010
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Manage My Life
I appreciate your help Fred! I removed the pump and proceeded to remove the motor. I tried starting the washer in wash and rinse cycles with the motor completely by it self and the motor did not turn. I spun the arbor in the motor to see if it was stuck. It is not stuck, it spins freely. Please advise. Thanks!
by Manage My Life
September 1st, 2010
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Fred M
If the motor is humming then the next step might be to remove the motor from the transmission and even the pump and try it. If it runs then the motor is okay ad the problem is with the transmission or pump. You can remove on and try it then try the other. _Remember to unplug the washer while removing the parts. The image below may help with this.
by Fred M
September 1st, 2010
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Manage My Life
It does hum.
by Manage My Life
August 31st, 2010
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Fred M
If the washer will spin then the only problem is with the agitation. This may indicate a problem with the transmission. I'd suggest removing the cabinet and try agitation. The console has two screws holding it down. With the screws removed the console will flip up and you can remove the two clips holding the cabinet in place. Remove the cabinet and try agitation and see if the motor hums.
by Fred M
August 31st, 2010
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Manage My Life
I''m so sorry.

I tried the rinse cycle and it fills with water but never agitates.

The spin cycle does spin.

I noticed that there is a burning smell that is emitted while in wash/rinse cycle.
by Manage My Life
August 31st, 2010
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Fred M
A little more detail about what is happening in the agitation cycle would help pin this problem down.

If the washer will spin then the motor and motor coupler are most likely okay.

You say the rinse cycle is okay but I'm not clear if the motor is running and the agitator is running in the rinse cycle.

If the unit will fill and agitate in rinse but it won't agitate in the wash cycle after if fills then I suspect the timer is at fault.

Reply with a few more details about rinse for further assistance.
by Fred M
August 31st, 2010
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Manage My Life
I understand your washer is not agitating correctly. I found a question in Manage My Life under the Answers button that is similar to the one you asked. I think this question will give you some useful information to you. I attached the link below, I hope this helps!!!!!
Answered in 5 hours
by Manage My Life
August 30th, 2010
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