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Manage My Life

My stove top ceramic burner grates are chipping and peeling paint (Kenmore 7743). Even the ones that weren't used. What can I do? Can they be replaced?

by Manage My Life Last activity date:
September 17th, 2010

Kenmore gas range model # 7743. The ceramic coated stove top grates are peeling and chipping. It literally started only a couple of months after delivery. I left the one that chipped alone and now all 4 of them are chipping. Some of them have been hardly used, so it's not normal wear and tear in my opinion. When I go to clean the stove top, it is filled with black paint chips and it looks really bad now. Is this covered under the one year warranty? Please tell me what I can do about this.

Tags:
Gas Grills , Kenmore , Ranges , Appliances
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Answers (2)
Joey S
The chipping burner grates have a one year warranty from the date of purchase. When installed, operated and maintained according to all instructions supplied with the product, if this appliance fails due to a defect in material and workmanship within one year from the date of purchase, call

1-800-4-MY-HOME or 1-800-469-4663

. Supply the call taker with the complete model number and serial number of your range and let them know that all you need is the burner grates and they will likely be able to ship you a new set. If this appliance is ever used for other than private family purposes, this warranty applies for only 90 days from the date of purchase.
Answered in 22 hours
by Joey S
September 17th, 2010
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Manage My Life
This can be frustrating for an appliance to be chipping paint after purchase. You can visit the SearsHomeServices website to speak with an associate. I have provided the link below. I hope this helps!
Answered in 25 minutes
by Manage My Life
September 16th, 2010
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