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MELISSA MCBRIDE

my dehumidifier turns on but does not collect any water

my kenmore dehumidifier(only 2 years old) runs but does not collect any water. I normally would have to empty it at least every 2 days. We cleaned the filter but this did not seem to work. The salesman at the store said this was their best model. Model #580541801.

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Humidifiers , Kenmore
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2 Answers from these members:
afritz afritz
Well something that would have this kind of troubleshooting information will be in your owners manual. I know exactly how hard it is to keep track of all the owners manuals in your home but something that is very handy about Manage My Life is that you can find just about any manual on here. All you have to do is go to the top of the page and click on the tab that says "MANUALS" in the search box type in your model number then you manual will be available for you to view. I have attached the link below for you to view while waiting on your response from an expert. Hope this helps!
by afritz afritz Earned 1,264 community points in Kenmore
September 23rd, 2010
Answered in 15 minutes
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Lyle W
Check the settings. Make sure that the humidity setting is at 35%.

In the cooler fall weather, the dehumidifier will not collect much water when the temperature is close to 65 degrees in the area where the dehumidifier is located. Also, if the relative humidity in the space is not significantly above 45% then you will not collect much water. Check these conditions.

The image below shows how to access the internal components of this dehumidifier.

Unplug the dehumidifier

and check the front and back grill for debris. Clean these parts if necessary. Check the evaporator for a frost pattern. If the compressor runs but you see no frost pattern on the evaporator, then you could have a sealed system problem. This type of failure is normally covered by the 5 year sealed system warranty. The model number that you supplied appears to be slightly off. Refer to your owner's manual for details on this warranty. Carry the dehumidifier into a Sears Repair Center or store for service under this warranty if necessary.

If you need more help, reply with additional details.
by Lyle W Earned 3,075 community points in Kenmore
September 24th, 2010
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