I can understand how that can be a big inconvenience, while you wait for the expert to answer i would suggest for you to look at the link down bellow. i did locate a similar question just like yours and perhaps it will help you in answering your question, i wish you good luck.
Stains on clothes from this model of washer are usually caused by the door boot or the tub bearing going out. I recommend cleaning off the surface of the door boot and if you still get stained clothes I recommend having the rear tub & basket checked. I am also sending you more troubleshooting tips in the image below. Remember to use only HE laundry detergent.