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why won't the door on my kenmore washer lock shut?

Model number 417 44052400 serial XC54423643 The door must lock shut before the machine will start. why will the door not lock shut?

Kenmore , Washers
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2 Answers from these members:
Joseph Perez
I understand how important it is for your washer door to be locking properly so that your washer will start properly. While you are waiting for an expert answer, I did manage to find a link that will provide you with more information about your problem. I hope my link is useful.
by Joseph Perez Earned 62,642 community points in Kenmore
October 4th, 2010
Answered in 14 minutes
0 votes
Manage My Life
From what you described I suspect the door lock assembly needs replaced. This model of washer has a diagnostic mode that will display an error code by flashing & beeping of the control. You will have to set the control up into a diagnostic test mode in order to review the stored error code. I am sending you the test mode set up & error code list with troubleshooting & testing tips. Please see the image in the attachment provided below for instructions.

Remember to

disconnect power

before attempting access into the machine.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services


SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.
by Manage My Life
October 5th, 2010
Answered in 15 hours
0 votes
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