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model 106.56713500 kenmore elite refrig/freezer - ice despenser not working

ice despenser making no sound. (water dispenser working fine.) ice maker functioning and dispensing ice into internal ice compartment but upon depressing paddle for ice................ nothing happens.
lock not activated. tried depressing power outage reset. ran hot water through ice container in sink so there is no ice buildup causing malfunction.
Please help.

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Kenmore , Refrigerators , Appliances
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4 Answers from these members:
Manage My Life
tried to check all 5 stars as helpful................they are not showing checked...........
by Manage My Life
November 1st, 2010
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Manage My Life
thanks so much for the help. i did a lot of research on this in order to save $. bottom line looks like i will need help. there is an appliance shop locally that helps direct you to ordering a part and then they install it for you for $50. they have proven very helpful in the past when our 3 year old elite stove blew a board. ( now one burner on the glass top does not work) My husband has vowed never to buy sears again....... sorry but appliances and their parts should last longer. Guess I am old school.
by Manage My Life
November 1st, 2010
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scott d
I know it can be frustrating when the dispenser stops working. This is the advanced dispenser assembly and can be difficult to check even for technicians. I’m sending you some pictures with instructions to access, this dispenser. First, disconnect power to the unit. When you gain access, to the inside of the dispenser, check the core board, for loose wire connections. If the wires are ok, this will require the use of a meter that reads both ac and dc voltages. Unless you feel very confident in your repair skills and have a meter to check the voltages, I strongly recommend having a technician check this dispenser. I'm listing a site you can access, to have a tech come out. Here is a link for the website:

Sears Home Services

. If you would like more assistance, please reply with any additional details and I will be glad to assist you further.
by scott d Earned 3,139 community points in Kenmore
October 29th, 2010
Answered in 23 hours
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Manage My Life
Automatically having ice on demand has become a convenience we enjoy. I see the owner's manual has some quick troubleshooting tips for when the ice does not dispense on page 22 and 23. I also found a similar question from a previous expert post for you fridge. I attached both links below. Just copy and paste the links. These may help while you wait for the expert.


managemylife.com/mmh/owner_manuals/10812/KENMORE-ELITE-Side-by-Side-Refrigerator-L0523042?brand_name_search=106.56713500

managemylife.com/mmh/questions/213619-side-side-refrigerator-kenmore-elite-model-number-10656713500-makes-ice-does-dispense-ice
by Manage My Life
October 28th, 2010
Answered in 30 minutes
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