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Manage My Life

Salt tank full of water, no soft water

by Manage My Life Last activity date:
November 7th, 2010

Kenmore water softner model Nos. 625.348571, 625.348591 Serial # 62093 Date code 99279.

Salt tank is half full of water (not up to over flow outlet) and is not producing soft water. Checked venturi screen and plugs and they look very clean. When a regeneration is called for it appears to begin the process, (have not watch it through the whole cycle) the cam and gear on top of the rotary valve housing appear to be turning during the regeneration process. No salt bridge present.

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Answers (2)
Mark T
Thank you for your question.

If you have already cleaned the nozzle and venturi double check the rubber gasket if it is cracked it might not suck the water out of the brine tank. Once you have checked the nozzle and venturi start the softener in a regeneration. The second step of the cycle should suck the water back out of the brine tank. I recommend removing the float assembly from the brine tank during this part of the cycle. Push the float down and listen for suction. If you do not hear the suction or water is coming in you need to replace the seal kit. The seal kit has all of the o-rings that are in the valve body the kit will have the instructions for installing it.

I also recommend using our website called

Kenmore water

. They have trouble shooting tips that will help narrow the problem down.

Please let me know if you need further assistance.

Here is a link to order any parts you need.

Sears Parts Direct


If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services


Thank you for using Manage my life.

Mark T.
by Mark T
November 7th, 2010
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Manage My Life
Water softeners provide better tasting water, save our pipes and make showers much nicer. Like any household appliance they require help from us to keep doing their jobs. I found a similar question from a previous expert post that may help. Bear in mind the model number is a bit different, but may get you started while you wait for the expert. I also added the link to your owner's manual if you did not have it for the troubleshooting and maintenance steps. Hope this problem gets solved soon.
Answered in 14 minutes
by Manage My Life
November 6th, 2010
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