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Salt tank full of water, no soft water

Kenmore water softner model Nos. 625.348571, 625.348591 Serial # 62093 Date code 99279.

Salt tank is half full of water (not up to over flow outlet) and is not producing soft water. Checked venturi screen and plugs and they look very clean. When a regeneration is called for it appears to begin the process, (have not watch it through the whole cycle) the cam and gear on top of the rotary valve housing appear to be turning during the regeneration process. No salt bridge present.

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Manage My Life
Water softeners provide better tasting water, save our pipes and make showers much nicer. Like any household appliance they require help from us to keep doing their jobs. I found a similar question from a previous expert post that may help. Bear in mind the model number is a bit different, but may get you started while you wait for the expert. I also added the link to your owner's manual if you did not have it for the troubleshooting and maintenance steps. Hope this problem gets solved soon. managemylife.com/mmh/questions/221272-water-softener-salt-tank-full-water-covering-salt-1 managemylife.com/mmh/owner_manuals/14177/KENMORE-Water-softener-L0706372?brand_name_search=625.348571
by Manage My Life
November 6th, 2010
Answered in 14 minutes
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