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Ice is building up in freezer bottom in LG refrigerator. What could be the problem?

This LG refrigerator (model# LRTN22312SW) has a top freezer, which are supposed to be frost free. However, it starts acculate a lot of ice at the bottom part. Once ice become thicker than a certain points, it sart to leak water down to refrigerator part and even to the floors. When I remove ice, water issue goes away, but ice are buiding up quickly and even push the door closing.

This might be a door gasket not being tight, but
1. is it possible that it could be something else? Then should I be better off to call a technician?
2. If this is a typical door gasket issue, should I still call a technician? OR can I replace the door gasket myself? Is there any manual to exchange the freezer door gasket?

Hope I can hear answers. Thank you very much!

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LG , Refrigerators , Appliances
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13 Answers from these members:
carol OCARIZA
My LFX259ST/03 Refrigerator is building ice around the shelves and on the items that are in there. There should be NO ice in the bottom freezer. It is about 5 years old. Could you please give me information as I am a senior citizen and cannot afford a repairman?

Please help;
Carol
by carol OCARIZA
March 21st
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scott d
With this type of shelf, the ends will normally fit into some slots inside the wall. To remove it, will require lifting it slightly and sliding it to one side far enough to free the ends on the opposite side. Then it can slide back to free the other end of the shelf. With the shelf out, the back grill will pull forward. It will be tight but it pulls forward (see picture). The fan will not need to be removed. Just disconnect the wires from it. Be sure to disconnect the power from the refrigerator first. If you would like to have a technician check and make this repair, you can call 1-800-469-4663 to schedule a tech to come out.
by scott d Earned 3,139 community points in Appliances
May 24th, 2011
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Manage My Life
Hello Scott any tech help such as the removal procedures in removing the shelf to get back that back panel off to unclog the drainline? I am pertty handy with tools even a good picture of the breaKdown would help.
by Manage My Life
May 23rd, 2011
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scott d
Attention Paul, the drain in this unit will also be located behind the rear panel in the freezer. The procedure will be basically the same as listed for the top mount above. Everything in the freezer will need to be taken out, so the back panel can be removed. However, the drawer in this model will also need to be removed. This can be a difficult procedure and I recommend having a technician make this repair. You can call 1-800-469-4663 to schedule a tech to come out. If you would like more assistance, any additional details will be helpful.
by scott d Earned 3,139 community points in Appliances
May 23rd, 2011
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Manage My Life
Hey How do you clean the drain line on my LG Model LFX25960
by Manage My Life
May 20th, 2011
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Manage My Life
Wow. Thank you so much Scott. I called a tech because I was afraid to damage any parts in the process if I try myself. The problem was the exactly the issue you pointed out. I think they overcharged for the labor (more than $100/hour considering the time taken), but I learned quite about my refridgerator.
I really appreciate your answer and the thoroghness. Thank you very much again. Have nice weekend!
by Manage My Life
December 4th, 2010
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scott d
Yes, when you remove the back panel, the drain will be accessible. You will need to keep pouring hot water into it and wiping the excess, until it is clear. Sometimes this can take quite a while. Now, when you pull out the back panel, the fan will be attached and usually all that will be required will be, to disconnect the wires to the motor and the panel will come out. Be sure to disconnect power to the refrigerator, before removing the back panel.
by scott d Earned 3,139 community points in Appliances
December 1st, 2010
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Manage My Life
Thank you so much for your quick answer. According to the diagram, it does not seem to be too hard to do it myself. So the drain is only accessible after I remove the Fan &Shroud part, right? Then I can clean the drain with hot water. Is my understanding correct?
If you don't mind me asking, do you recommand to call tech or a layman can do this? In other words, Is Fan/fan motor/shroud easy to take out and put it back without damaging them?
I'll call the number you gave me and find out also. Thank you sooo much.
by Manage My Life
December 1st, 2010
Answered in 23 hours
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scott d
I'm sending you a picture with instructions, to remove the back panel. Everything in the freezer will need to be removed, before the back panel can be taken out. With the panel out you will have access, to the drain, which is located under the evaporator. How water will be needed, to clear the drain hole. I'm listing a number you can call, to get a possible price for this problem (1-800-469-4663). I hope this will help you.
by scott d Earned 3,139 community points in Appliances
December 1st, 2010
Answered in 21 hours
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Manage My Life
Thank you Scott. I see. There is no ice buildup other than the bottom of the freezer--nothing on the shelf or around food. I thought it might be the bottom gasket, but did Not see any space and gasket looks ok. The link James provided include the picture of Kenmore freezer. Is it possible to get the similar picture and instruction for my LG LRTN22312SW as you did in that link? if it looks too complicated, I may have to call technician. how much do sears charge for this type of service?
Thanks you so much.
by Manage My Life
December 1st, 2010
Answered in 20 hours
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scott d
I'm sorry you are having this problem. The information you have received is correct. This type of problem will be related, to a stopped up drain. The back panel in the freezer will need to be removed, to access the drain. A poor door seal will cause heavy frosting, on everything in the freezer. It would be very unusual for the door seal to create this type of problem. However, if there is a lot of frost building up on the food, shelf and back wall, then it could be related to the door gasket. Now, unless the door gasket is torn, it would not need to be replaced. Check for gaps and if there are some, you can use a hair dryer to heat the gasket and smooth the gaps out. Just be careful not to get the gasket too hot and melt it. I hope this will help you.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.
by scott d Earned 3,139 community points in Appliances
December 1st, 2010
Answered in 18 hours
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Manage My Life
Thank you so much James. I'm not sure still though whether it is likely to be door gasket issue for my case, because I don't have any ice other than the bottom part of freezer. May have to wait for expert answer. Thanks a lot.
by Manage My Life
November 30th, 2010
Answered in 1 hours
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Manage My Life
I'm sorry that you are having a problem with your appliance. I did some research for you at managemylife.com and found an expert answer that may shed some light on what is happening while you wait for your expert to respond. I attached the link below..
by Manage My Life
November 30th, 2010
Answered in 22 minutes
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