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Why is the gas cap leaking on my brand new Craftsman Professional snow thrower?

Using my Craftsman Professional model 247.88830 snow thower for the first time today. Gas leaks out of the cap. Not just a drop or two. When pushing down on the handles to raise the auger up the gas runs out.

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Craftsman , Snow Removal Equipment
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78 Answers from these members:
Manage My Life
Any body else get there new cap!!
by Manage My Life
March 10th, 2011
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Manage My Life
This probably wont get posted but new gas cap # is 951-10649- A the a is important!!!!!
by Manage My Life
March 8th, 2011
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Manage My Life
NO GAS LEAK !!! Amazing what a check valve will do!! now if my decal would show up 4the gas tank they put on !!

Thanks Wade!

here r some more pic.
All wrenched on with CRAFTSMAN TOOLS the one bike on the far right i built from the ground up!! Thanks!! Ynot!!
by Manage My Life
March 4th, 2011
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Manage My Life
Wade, What up!!
i finnaly received my new gas cap YAHOO!!!!!!!!!!!!!! Well let u know if it works or not shortly ,it definitely has a check valve in the new one u can not blow threw the hole on the back side, good thing there, I know it will work know ,But it's spring now!!! Time to break out the trusty old 17 year oud tractor..


Thanks ,Wade,will let u know how it turns out..
by Manage My Life
March 4th, 2011
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Manage My Life
@ynot. Nice pics. You have some awesome bikes. Great info on using the fuel stabilizer, that is a huge thing with the fuels we have access to anymore. In as little as 4 weeks gasoline will start to deteriorate and that just destroys carbs.
by Manage My Life
March 3rd, 2011
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david demaree
@Wade, Great job handling this thread. First I've heard of this fuel cap problem and we sold hundreds of 88830's. Thanks for the info.
by david demaree Earned 834 community points in Craftsman
March 2nd, 2011
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Manage My Life
Ok! It does do a good job. NOW if i could get reimbursted for all the gas i lost ! and the smell out of the shop .. & if u want that machine to run next year i highly recomend fuel treatment when u put your blower away or any other machine .best thing let it run till it out of gas fuel is bad with in 30 day ....the pic below is a good product sta-bal another

ynot!! W
will let u know when i get cap!! getting ready to track my ups #
by Manage My Life
March 2nd, 2011
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Manage My Life
Hope u didnt think after back and fourth 4 at least 2hrs of phone calls fourms, ,back 2 phone, that u could get away with out with some pic''s. Back 2 cabo, after, all this 2 get some sanity back after ,talking 2 people in a third world country i mine as well go visit them. i lov Mexico,Cabo San Lucas..
& my custom bike i built from ground up!!

Thanks all,if i can help ottoroms@hotmail.com or yahoo,com, msn i like trying 2 help

Thanks Wade!!
by Manage My Life
March 2nd, 2011
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Manage My Life
like i said NEED'S A CHECK VALVE!!!!! Common !!!!
by Manage My Life
March 2nd, 2011
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Manage My Life
@Ynot. It should not be. From what I understand, the old fuel caps have been removed from existing stock and the new fuel caps have taken their place. If you get the cap in and it is the same thing as the original please let me know so we can correct that situation.
by Manage My Life
March 2nd, 2011
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Manage My Life
They finally sent me a tracking # ups should receive my cap on march 4 watch it b the Sam as the last ???
by Manage My Life
March 2nd, 2011
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Manage My Life
Wade B. Thanks Wade. I'll give it a try when I can free up about an hour (that's how long I was on the phone with them the last time) of my time (hopefully later on today). I'll let you know what happens. Just curious....since because of this products defect, gas streams down the motor unit when the unit is slightly tilted, isn't this a HUGE safety concern and should'nt there be a much more aggressive saftey recall/response (other than relying on this particular thread of blogs over the last few months)? I'm sure there are many other consumers that have this issue and may not even be aware of it. Is it going to take one of these units to explode and seriously injure or kill someone before the appropriate response from Sears happens? I'm thinking the liability issue that Sears is potentially facing would be huge especially in light of the fact that they've had knowledge of this defect since at least December 2010 (as "evidenced by this very thread). Do you guys have a "risk management" department (if so you might want to let them know about this).
by Manage My Life
February 23rd, 2011
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Manage My Life
@Patrick, when prompted on the phone system say "technical specialist" into the phone. That should get you the correct people.
by Manage My Life
February 23rd, 2011
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Manage My Life
Wade B. When you call 1-800-4-MyHome number the first thing the "automated attendent" says is "How can we help you" and then depending on your answer (and subsequent answers) you eventually get routed somewhere(?). It would REALLY help if you could tell us sequence of "magic" words we need to say in order for the automated attendant to route us to the department that we can give this revised fuel cap information to and does not just type the 951-106459A numberi n their computer and respond with "sorry...no such part". Thanks!
by Manage My Life
February 23rd, 2011
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Manage My Life
@ynot. the resolution to this problem is a newly designed fuel cap. Part number 951-10649A. I have verified with product engineers and with the manufacturer (yesterday) that this is the new fuel cap. It is still not pricing in our system but they are being ordered and shipped out just the same.
As for the people at the 1-800 number not knowing about this issue and/or transferring people elsewhere, I don't know what is driving that. I checked to make sure the group here in this building knows of the issue and what to do and they all do. We have call centers in several locations in the U.S. so I made sure to bring up the issues raised here. I would hope that is being taken care of.

In fact, if any of you are still having issues with our 1-800-4-MyHome people not knowing what you are talking about I would like for you to submit a formal question about it here so I can pursue it further. If it happens and you submit your question make sure to include the model and serial number from your snow blower as this will hurry the situation along. I don't want anybody left out on this fix.
by Manage My Life
February 23rd, 2011
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Manage My Life
So what up!! Any body have there gas cap issue taken care yet??
by Manage My Life
February 22nd, 2011
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Manage My Life
U must by pass the operator go to tec. Lawn I spoke 2 operator# 070787 Earl was the Man's name,the bulletin came out this past sat. Must use part # 951-10649 A the a is important !! Again 1800. 4 my home & ask to speAk to technical lawn & garden if u talk to the 1st operator they won't know or warranty Tec it's a whole different dep. Be firm but polite 1??my cap is on the way they said the tracked ups and it should be here in 3 to 5 days & they red the part # off the computer I posted this last night after 1 & 11/2 hours of telephone conversation like I said Wade I think I should be bumped to master Tec Thanks YnoT ????
by Manage My Life
February 22nd, 2011
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Manage My Life
We got a phone call yesterday from another department asking about the new gas cap for these engine. It's still not showing in the system for us either. The information I received was that everything would be in place no later than Friday the 18th (last week). I sent in a request and am waiting to hear back as to what's going on. If anything changes I will certainly post that information here. I'm hoping to hear something back on this today as it has been an ongoing issue.
by Manage My Life
February 22nd, 2011
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frank Palestini
I also wanted to give an update on here as well since I came across GreenBayBruce's post as I was searching for answers for the same problem. Wanted to say for anyone on here that is on Wade's radar, no need to worry, stick with him and he will make sure you don't get left in the shadows with this. As far as technicians and the call center......they arent even on the same page with this issue so it really makes things confusing when your corresponding with Wade then you call them or talk to a technician and they never even heard of the issue, but if it wasn't for this little thread this issue would never be raised. I am pretty confident this will now be a documented issue. The reason I am praising Wade is he heard us talk about this and took it upon himself to put a machine in his hands test it himself realize the issue then pursued getting it fixed which I admire. What you usually get is a typical situation like GreenBayBruce, where it is easier to just tell him that of course it will leak if you tilt it. That was not an acceptable answer but its an easy one when you just want to sell it and be done with the customer. Thanks for all that you have done with this situation Wade. I myself have a career in something that I love doing and have a passion for, so I can always appreciate when someone elses work ethics go above and beyond that person thats just looking to punch the clock and get through the day the easiest way possible.
by frank Palestini
February 21st, 2011
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Manage My Life
Hi Wade,
As I mentioned to you I was not planning on entering anymore updates here but because I started this string of conversation I feel compelled to update others on what happened. I have not made an entry since I went to pick up my new replacement snow thrower in early January. The sears store told me they do not have gasoline on site so I took my own gas so I could fill the snow thrower at the store before I took it home to make sure it did not leak. IT LEAKED. Although the store manager tried to tell me that was how it was designed I refused to take it home. An hour later I got my money back. Well not right away, but Sears did send me a check. I tried to tell them others are having the same problem but they said they did not hear anything about it. They made me feel uncomfortable, like I was just trying to get out of the sale, which was not at all the case. I liked the machine, a lot, but not when it leaked gas. Had the local Sears store handled it different I probably would have waited for a fix, but they said there was nothing to fix. Just thought I would update you. And Wade, thank-you for being there and helping me with this. By the way, I went in to my local Sears store about a week after I refused the second one and they had that machine on the sales floor so someone else will be dealing with the same problem.
GreenBayBruce
by Manage My Life
February 21st, 2011
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Manage My Life
Thanks YNOT...but still no luck. I called the parts department (800-366-7278) and had them read Wade's and your above responses. They could not find the part and said it must be something only the "technicians" have so they transferred me (like you advised) to a technician in the the "Repair Service" department (which also had no clue of any such revised part ). The tech in the Repair Service department said she would need to fill out a "Part's Team Research Form" (which she did) to have the part's team research the "alleged" 951-10649A part. She said they will get back to me in 24 hours. I'll let you know if they respond and what they say (I'm betting on "no such part"...hope I'm wrong!). Thanks!
by Manage My Life
February 21st, 2011
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Manage My Life
Have them transfer u to Tec line the parts dep. Did not know anything about part # change it was not in ther system just yet my service man did not have it in oh computer yet he said it could take couple days, they say mine is in the mail 7 to 10 days will see good luck..? iwill repost when I get min....



ynoT!!
by Manage My Life
February 21st, 2011
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Manage My Life
Hi Wade. I have the same issue (bought my 88830 last September) and every time I tilt it, gas comes out the top (looks like from under the cap). So, I was very happy to find this thread. Unfortunately, it does not appear that anybody at Sears has a clue what we are talking about (except you). I called the 1-800-4MY-Home number and they could not find any such 951-10649A part. They transferred me to "Technical Support" at 800-893-1781 who also had no idea of this issue (or revised fuel cap). Then they transferred me to the "Parts Department" who also did not find the part or the issue (I suspect they were the same as the 1-800-4MY-Home number). Any suggestions? Thanks!
by Manage My Life
February 21st, 2011
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Manage My Life
Wade, I called my Tec. That came out to the house to let him know about the new part # with the "A" that was added to the old part #. I had added two thumbs. Up symbols to u on that last message to u but it looks like they went threw as question marks! So again two thumbs up 2 U thanks again . & my cap is on it's way if u like I will let u know if it cured this problem . Stay well!!

YnoT!!



PS. My neighbor has the same blower & I will pass it on to her.
by Manage My Life
February 16th, 2011
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Manage My Life
@ynot. Very good. Glad they were able to get that done and on the way to you. If you have any further problems, just submit us a question and we'll help you out. Have a great day!
by Manage My Life
February 16th, 2011
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Manage My Life
Wade , thank u so much ?I'll pass that part # on to my neighbor she also has that same unit thank god for all these forums 2 ?? 2 u my friend! Stay well again thanks again

Tony (aka) ynoT??


PS. Mt new cap is on the way ?Yahoo bring on the snow?
by Manage My Life
February 16th, 2011
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Manage My Life
For those that have had the fuel leaking problem, we have worked closely with the manufacturer to have the issue resolved and it has been. If you have a snow blower with fuel leaking at the gas cap area please call 1-800-4MY-HOME so that a Technical Specialist can send the correct part under warranty. If there is any confusion, you will need to have part number 951-10649A. The "A" on the end is very important as it is the revised fuel cap. This information was just released today so any previous fuel caps installed or ordered will very likely be incorrect.
by Manage My Life
February 16th, 2011
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Manage My Life
@Ynot. More than likely you will be sent a letter in the mail. But I really don't know yet. That all comes from the manufacturer and I am at their mercy for information. I do know that they are working on it though.
Generally I would say follow this thread. The system sends me an email everytime someone posts here. If you click the button that says "follow" at the top left side, it should do the same for you.
by Manage My Life
February 16th, 2011
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Manage My Life
Thanks, Wade
I don't no if what I said hit any good thoughts I don't want 2 really return my blower do u no what they r doing to resolve this will it be a recall? Will they let us no? Or do I have to follow this thread ? U will have to excuse me I'm new to this forum & just figuring this out .
by Manage My Life
February 16th, 2011
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Manage My Life
Thanks, Wade
I don't no if what I said hit any good thoughts I don't want 2 really return my blower do u no what they r doing to resolve this will it be a recall? Will they let us no? Or do I have to follow this thread ? U will have to excuse me I'm new to this forum & just figuring this out .
by Manage My Life
February 16th, 2011
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Manage My Life
@Tony. The problem with this has been tracked and addressed. We are expecting a service bulletin from the manufacturer on this problem any day now. It has taken them a little bit of time to get field information and a solution worked out. As soon as the bulletin is released I will post that information here on this thread.
by Manage My Life
February 16th, 2011
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Manage My Life
U can put on all the gasket u want that is not going to solve a thing the gas is coming out the little holes around the bung hole that is the filler opening & gushing into the cap and out of the poor design of both cap and tank
by Manage My Life
February 15th, 2011
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Manage My Life
I've had 3 caps sent 2 me a new tank put on 2day +another cap
Craftsman. 30 " snow blower repair man does not have a clue basically they don't no lucky I bought extended warranty i think there r 2 many holes on the back side of the tank + the cap should have a check valve jus a thought I have been working on motors since I was 13 I'm 51 now and never seen such poor design what ever happened 2 quality control ?
by Manage My Life
February 15th, 2011
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Manage My Life
Will do. Thanks!
by Manage My Life
February 10th, 2011
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Manage My Life
@Mark. I understand. I'm really sorry this happened and I hope you find a machine that will suit your needs and work well for you. If we can do assist on your new machine or any other product, please let us know. Have a great day!
by Manage My Life
February 10th, 2011
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Manage My Life
Thanks for the update. I had no choice but to return the snow blower to Sears. Smell of gas in my garage was killing me. Now shopping for an Ariens for next year.
by Manage My Life
February 10th, 2011
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Manage My Life
@Mark. This problem is currently being worked out with the engineers and the manufacturer. We are expecting an "official" resolution any day. I have a list of threads from our site (here) where the problem has come up and will be updating each of those threads as soon as information becomes available. Thank you for your patience.
by Manage My Life
February 10th, 2011
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Manage My Life
I bought a model 88830 snow blower in October 2010 and am having this same problem. Sears sent me a new cap but it does not stop the leak. Gas is not filled over the red washer inside the tank. Gas cap seems to fill with gas... Called Sears repair line and the Customer Service Rep advised me that this is nto a gas cap problem but a primer pump issue. Sent me some parts and they were supposed to come last Friday. No show on that because of the snow. Called to re-schedule and that rep agreed with me that this is a gas cap problem. Anyone get this issue resolved yet. If so I'd like to know so I can make sure the tech brings the right parts for service call this week. Looks like Sears pulled this model from their offerings.
by Manage My Life
January 30th, 2011
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Manage My Life
@Greenbaybruce: Thank you for the update. I am very interested to know the status of the new machine once you get it up and running. I'll be looking for your next update. Thanks again for being so patient with all this. I'm sure it's frustrating.
by Manage My Life
January 10th, 2011
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Manage My Life
@Boxonwheels. Please let me know the outcome after the service tech comes out. Also, if you have an email address where I can reach you at it would be helpful. If you do not, check back here on this thread for any updates on the situation. Thanks.
by Manage My Life
January 10th, 2011
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Manage My Life
Tomorrow I go to Sears to pick up my new snow thrower. I certainly hope that it works fine but I will be assembling it as soon as I get home and filling it with gas to see if it leaks. If it does I would assume Sears would make arrangements to pick it up and have my money refunded. This is a pretty big machine and it is a hassle for me to keep running back there because of a problem that is NOT my fault. Wade, I know if I had not brought the problem up in this web site I would be saddled with a machine that would have not met my expectations. I am sure the manager at my local Sears would not of done what he did had I not wrote about my problems on here. Thank you for that opportunity. I will keep you posted.
by Manage My Life
January 9th, 2011
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Thomas Dutzi
This morning I contacted the store where the machine was purchased and was told that I could bring the machine in to the store so that it could be sent out for repair, but that it would be two weeks or more. I searched the internet a little and found a Craftsman tech support number 800-549-4505. They will be sending a tech to my home towards the end of the month to look at the snow thrower and fix the leaking gas issue.
by Thomas Dutzi
January 8th, 2011
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Thomas Dutzi
Hello Wade, I purchased the same snow blower (247.88830) on December 11th and have the same exact problem. I just used the snow thrower for the second time and noticed gas was pouring out from under the cap when the blower is tilted and when using it up my drive way. The cap was tightened until it clicked and the tank was 3/4 full with fuel at the time. Gas poured out the first time I used the machine as well. I will be calling the store I purchased the snow thrower from in the morning to see if they can send me a new gas cap. Hopefully that will solve the problem although after reading posts by Frank and GreanBayBruce I am not hopefull.
by Thomas Dutzi
January 7th, 2011
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Manage My Life
@Frank, I agree. I was just making sure to cross all my t's and dot all my i's. I kind of feel like the situation with your and Bruce is has not been something as easy as it being over the level. That would have come out before now, but I have to be able to say "yes, we checked that" and it be true. Thanks again for getting back with me.
by Manage My Life
January 4th, 2011
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frank Palestini
thanks Wade. I will agree above that line is far worse but below that line definitely still produces much seepage out of the tank. And when you tilt the machine back a bit to pivot it or just move it around when shut off the gas pours out of the cap area excessively to a point where I can't imagine any manufacturer saying that its normal for gas to pour out when tilted if that was the case, whats the point of a rubberer seal around the gas cap?
by frank Palestini
January 4th, 2011
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Manage My Life
I clicked before I attached the photo. sorry. here it is.
by Manage My Life
January 4th, 2011
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Manage My Life
@bruce and Frank. Check out the photo I attached to this. The red piece that sits in the center of the tank mouth. The bottom of that piece is the "full" line. If you are filling the tank above that line, it is going to leak around the cap or vent. This may not be what is going on with either of your machines, but I did want to mention it. In the meantime, the manufacturer is still looking into this situation.
by Manage My Life
January 4th, 2011
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frank Palestini
Thanks Wade. Problem is people like you within a company do care. It's the ones that stand in front of the customer could care less and make no effort whatsoever to make sure you get through to the people that are in your chair. Dealing with tech support and you has been a pleasant experience, once your dealing with store employees, forget it I dont care how reputable the company is. So we will see what the outcome will be.
by frank Palestini
January 4th, 2011
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Manage My Life
@Frank, Thanks for the information. I will pass it along to the proper people. Please keep me up to date on this situation if you don't mind. I am very interested in making sure that your machine is working as it should and that you are happy with your purchase. The very last think I want is for you to feel like we don't care. Nothing could be further from the truth.
by Manage My Life
January 4th, 2011
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frank Palestini
Hey Wade, my email address is palestinif@gmail.com. I have a technician coming to the house Like January 20th or somewhere around then (I have it on my Calendar) I will be highly ticked if the conclusion is an exchange and my local Sears does not take this product back.
by frank Palestini
January 4th, 2011
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Manage My Life
@Frank. Can I get your email address so I can make sure your situation is taken care of with the snow blower? We are tracking this problem with the manufacturer now and I don't want anyone's machine to fall through the cracks or for this not to be taken care of. Thanks.
by Manage My Life
January 4th, 2011
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Manage My Life
@Bruce. I am terribly sorry this has turned into such a nightmare for you. This is not the way we should be doing business. It's certainly not the way I would expect to be treated at any place where I am spending my money. I very much appreciate you getting back with me on this. I will see to it that this situation is looked into further. I do not want anyone else having to go through this much hassle to get something taken care of. Again, on behalf of Sears, I apologize that this has gone the direction it has gone.

As for anything they may have said to try and discredit my department or me, I take it with a grain of salt. They shouldn't be questioning our abilities (or inabilities) to the customer and (again) I'm sorry you had to sit and hear about it.

If you need anything else on this, or any other item (sears purchase or not), please feel free to let us know here on the site and we'll see what we can figure out with you.
by Manage My Life
January 4th, 2011
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Manage My Life
Wade, After calling the store twice and leaving a message and getting no return call I decided to drive across town and visit the local Sears store where I purchased the machine. Very nice salesperson (Glen) waited on me. We discussed options and decided to exchange the snow thrower for a new one. They did not have any in stock but could order one. He had to call over the assistant manager to approve the transaction. Tom (assistant manager, home improvement, informed me that it had to be returned in 30 days, not 90, as I was told on this website. ( I am going to try and stay above board here)… he also questioned the “expertise” of the people at Sears.com and MML. I believe he told me to have whoever told me that I could return it should call him. Anyhow, after further dialoguing with him and much time he ok’d, and made sure I knew it was with his ok, me exchanging the snow thrower for a new one. I firmly believe had I not had the exchange on this web site about my problems I would of not been able to exchange the snow thrower. They had trouble doing the paper work and after 1 hour and 27 minutes we had it settled. And it was made clear that I was to bring the old one back and pick up the new one, there would be no delivery. I dove home loaded the snow thrower in my son’s pickup (no easy task) and drove right back to Sears. This is not the Sears I used to know! Although upset about this transaction I did buy some exercise equipment from Glen that same day (12/31). I will probably not buy any power products from Sears again however.
by Manage My Life
January 2nd, 2011
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frank Palestini
Well, received my gas cap the other day too. It does seem like it takes less turns before it is tight but I dont get the feeling that its not down all the way. Seems pretty tight. And just like Bruce.....gas comes out. I did notice that when the machine is just running and i am walking with it less comes out then previous cape (But it does seep out) But if I tilt it to spin it around or move it, the gas literally pours out. Thats completely unacceptable and dangerous at that. I would rather a technician come out then drive it back. I drove an hour and 15 for this thing because no other stores have and dont feel like lifting this monster back on to a truck as well.
by frank Palestini
December 27th, 2010
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Manage My Life
@Bruce, Talk to the store where you purchased the machine and see if they can't swap the machine out for you. It just seems like there are a few odd problems showing up and with the machine being new, it should work like new and not have these issues. Give the store a shout and they should be able to swap it out for you. At the very least, they should be able to have a technician come out and tend to the problems with the snow thrower.
by Manage My Life
December 27th, 2010
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Manage My Life
Another update.... Received the new cap today. Can only screw it on about 2 turns and it stops, cannot force it farther. You can see it is not all the way down. Again if the machine is tipped back the gas runs out. I believe the threads on the gas tank are screwed up. Snowed again last night so I only filled the tank about 1/2 full and sure enough I ran out of gas before I finished. Oh well it sure is pretty out!
Bruce
by Manage My Life
December 22nd, 2010
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Manage My Life
I do like the thing,.... I like the power, I like the hand warmers, it starts easy, I like the power steering, but I have only used it three times and it has been frustrating. I will give them a call. I do appreciate your help and concern.
Bruce
by Manage My Life
December 21st, 2010
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Manage My Life
Talk to the store where you purchased the machine from. Since it's less than 90 days old, they should have no problems taking the machine back and giving you another one or refunding your money. I'm sorry you're having so many problems with this things. For the most parts these are trouble free machines.
by Manage My Life
December 21st, 2010
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Manage My Life
Hello again, another snow last night so I got up early to clean the driveway and the lights on my new snow thrower do not work, both lamps looked to be burnt out. I live in the country so no street lights, I don't know how much the lights would of helped but I do believe they are suppose to work. They were on last time. Oh yeah no gas cap yet so gas again leaked, no ran, out of the top again. I didn't even fill it 3/4 full and screwed the cap on until it ratcheted. I am not happy with this "professional" snow thrower. What are my options?
by Manage My Life
December 21st, 2010
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Manage My Life
Let me know how the new cap works.... I have 2 Sears lawn mowers, weed wacker, humidifier, etc., and tons of tools from them, so yeah I like their stuff. Lawn mowers are working great but I am struggling with the weed wacker a little. It cuts into the ground on me. I had a cheaper Sears one in the past but it gave out after 18 years and I got the new pro series. Loved the old one, and it was 1/3 the price but it finally gave out. Later....
by Manage My Life
December 15th, 2010
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frank Palestini
Thanks Guys.
by frank Palestini
December 15th, 2010
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Manage My Life
@Frank, we just want you to feel like you're being treated fairly and we want you to be happy with your machine. As with Green, if you are unable to get this situation resolved to where you are satisfied, please let me know I can pursue this with you. I want you to be satisfied with your machine and it do what it should do for you. Having a family member that lives in Minnesota, I get to hear all about the mountains of snow in the driveway that must be dealt with. So I may not know your pain first hand, but I do get to see pictures and hear stories. Thanks to you as well for the update.
by Manage My Life
December 15th, 2010
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Manage My Life
Thank you for the update. I work in the same building as our technical assistance department (where our techs call for assistance). I checked with them and they are going to start tracking field reports to see how many service calls have been logged for this issue. It's possible that there have been a lot, but not enough to garner attention. They will investigate this further, I'm sure as they prefer to know about problems ahead of time rather than after it really becomes a nationwide issue. please keep me updated on the status with this problem on your machine. Thanks again.
by Manage My Life
December 15th, 2010
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frank Palestini
Just got off the phone with a service technician myself. Lol. They are sending me a new cap as well and if this doesn't fix it they will send a tech out to my house. I buy a lot of stuff from Sears but that kind of service gives me a new appreciation of Sears.
by frank Palestini
December 15th, 2010
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Manage My Life
Update..... Called my local Sears, and without talking to a "live" person got routed to a service technician in Arizona! Of course I had to go through various phone menus and give my name and address several times but hey welcome to today's world. Bottom line is she said she has had several phone calls about leaking caps and is sending me a new cap. Hopefully that is all it is. We will see and I will let you know. By the way I really enjoy the hand warmers on my snow thrower... it was minus 15 here this morning. That is air temp, not wind chill.
by Manage My Life
December 15th, 2010
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Manage My Life
@Frank, I'm quite sure service can have a tech come out and replace the tank/cap. I'm just a stickler for something working like brand new when I buy it brand new. If getting it fixed is a reasonable option, I have no doubts in my mind that they can and will fix it under warranty.
by Manage My Life
December 15th, 2010
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frank Palestini
I'm with you Bruce,
I hope there is a better solution then bringing that thing back to the store over a leaking gas cap, this thing aint no weed whacker.
by frank Palestini
December 15th, 2010
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Manage My Life
Thanks Wade, I will contact the store, BUT... getting it there will be a big hassle. I picked it up in a box which fit in the back of my Expedition. I no longer have the box and I don't think I want to haul a smelly dirty snow thrower in the back of my new Expedition. I will call the store and see what we can work out.
by Manage My Life
December 15th, 2010
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Manage My Life
Contact the store where you purchased the machine from. It's less than 90 days old so there should be no problems with refunding your money, swapping the machine out, or anything else they may offer. If you cannot reach whatever reasonable agreement it will take to make you happy, please let me know so we can make sure you are taken care of. I'm not satisfied with you being stuck with a machine that has problems and I feel quite certain the store won't be either.
by Manage My Life
December 15th, 2010
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frank Palestini
When i get a minute today I plan on calling Sears and asking what can be done.
by frank Palestini
December 15th, 2010
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Manage My Life
Bruce here.. one more thing. Like Frank I don't need to tilt it back to get it to leak, any bumps or bouncnig or just moving it will cause the gas to leak out when full.
by Manage My Life
December 15th, 2010
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Manage My Life
Bruce here.... Just put gas in it again. Made sure I only filled it 3/4 full. This is the first fill up after the initial one. Believe it or not we did not get much snow at all here in Green Bay in November. Anyhow, I tightened cap down to where it was making a racheting noise (like the cap on a car tank when it is tight) Still leaks, and not drops, it runs out. The cap is tight against the top of the tank.
I am quite disappointed, as now my garage and shop smell like gas since I don't want to store the thing outside in below zero weather. And I am sure gas running down the back of the engine doesn't do it any good, especially the starting rope. What are my choices here? I bought it in October, this year.
by Manage My Life
December 15th, 2010
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Manage My Life
I agree, it sounds like a problem with the threads. Maybe there are not enough threads to allow the cap to sit far enough down. We have a machine here with the same engine on it and I cannot duplicate the problem. But that doesn't mean anything because our machine was one the very first off the production line last year. Things with mass manufacturing can change quickly and then change to something else the next day.
by Manage My Life
December 15th, 2010
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frank Palestini
Hmmm, that sounds like a thread issue. My cap has no resistance at all. Goes on smoothly, but even with a thread problem there shouldn't be a leaking issue. That's the whole purpose of the rubber gasket on the cap. I dont think any threads are snug enough to not allow gas to seep through. Im gonna call Sears and ask what can be done.
by frank Palestini
December 15th, 2010
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Hello, this is Brice again, I asked the original question. It seems if I really crank down on the cap it will seal. While puting the cap on it meets resistance 3 different times with the last one being quite hard to get by. I have to use both hands and much force to remove the cap after this last tightening. I figure either the threads on the cap or the threads on the tank must be bad because they are not aligning correctly. What ever it is it needs to be corrected.
by Manage My Life
December 15th, 2010
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frank Palestini
Hey Green....
You ever figure this out? I just purchased the same model from Craftsman and the same exact thing. That's what led me to here after doing a Google search to see if anyone was having this issue. It's not overfilled and I dont even need to tilt it back for it to happen.
by frank Palestini
December 15th, 2010
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Manage My Life
The fuel cap should have an "o" ring type gasket in it as well as a screen that hangs down into the tank. Make sure both of those are in place. If they are, make sure the cap is screwed down tight. If all that is in place and you still have the problem either the tank is over filled or the threads on the cap/tank have some damage preventing a good seal.

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by Manage My Life
December 11th, 2010
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Manage My Life
Any tool that is leaking gas is dangerous. Sears Craftsman tools have a great warranty and you should have no problem having this situation corrected. Your expert will be able to tell you what caused the problem. I would contact the store so they can help you.
by Manage My Life
December 10th, 2010
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