Wade, After calling the store twice and leaving a message and getting no return call I decided to drive across town and visit the local Sears store where I purchased the machine. Very nice salesperson (Glen) waited on me. We discussed options and decided to exchange the snow thrower for a new one. They did not have any in stock but could order one. He had to call over the assistant manager to approve the transaction. Tom (assistant manager, home improvement, informed me that it had to be returned in 30 days, not 90, as I was told on this website. ( I am going to try and stay above board here)… he also questioned the “expertise” of the people at Sears.com and MML. I believe he told me to have whoever told me that I could return it should call him. Anyhow, after further dialoguing with him and much time he ok’d, and made sure I knew it was with his ok, me exchanging the snow thrower for a new one. I firmly believe had I not had the exchange on this web site about my problems I would of not been able to exchange the snow thrower. They had trouble doing the paper work and after 1 hour and 27 minutes we had it settled. And it was made clear that I was to bring the old one back and pick up the new one, there would be no delivery. I dove home loaded the snow thrower in my son’s pickup (no easy task) and drove right back to Sears. This is not the Sears I used to know! Although upset about this transaction I did buy some exercise equipment from Glen that same day (12/31). I will probably not buy any power products from Sears again however.