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Dishwasher makes rubbing or grinding noise

Sears Kenmore (Whirlpool) dishwasher model 665.13843k601 has suddenly started making a rubbing noise (sounds like something rubbing against a rotating part). It makes the noise during all parts of the washing cycle but not when filling and not when just pumping water out to the drain.

I have not been able to remove the lower spray arm by turning the plastic knob at its center (it just turns and turns in both directions, releasing anything, even if I hold the spray arm).

Any ideas before I call for service?

Tags
Dishwashers , Kenmore , Whirlpool , Appliances
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13 Answers from these members:
Joseph Perez
by Joseph Perez Earned 62,633 community points in Kenmore
January 8th, 2011
Answered in 4 minutes
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Manage My Life
by Manage My Life
January 8th, 2011
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Fred M
by Fred M Earned 109,711 community points in Kenmore
January 10th, 2011
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January 11th, 2011
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January 15th, 2011
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Fred M
by Fred M Earned 109,711 community points in Kenmore
January 18th, 2011
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January 23rd, 2011
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January 30th, 2011
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April 11th, 2011
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Fred M
by Fred M Earned 109,711 community points in Kenmore
April 11th, 2011
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April 11th, 2011
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Fred M
by Fred M Earned 109,711 community points in Kenmore
April 13th, 2011
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Manage My Life
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April 13th, 2011
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