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Dishwasher makes rubbing or grinding noise

Sears Kenmore (Whirlpool) dishwasher model 665.13843k601 has suddenly started making a rubbing noise (sounds like something rubbing against a rotating part). It makes the noise during all parts of the washing cycle but not when filling and not when just pumping water out to the drain.

I have not been able to remove the lower spray arm by turning the plastic knob at its center (it just turns and turns in both directions, releasing anything, even if I hold the spray arm).

Any ideas before I call for service?

Dishwashers , Kenmore , Whirlpool , Appliances
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13 Answers from these members:
Joseph Perez
I know how quickly dirty dishes can gather and its best to have a good working dishwasher in the home. While you are waiting for an expert answer, I did manage to find a great link that will provide you with some tips in fixing your problem. I hope my link is useful.
by Joseph Perez Earned 1,551 community points in Kenmore
January 8th, 2011
Answered in 4 minutes
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