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Manage My Life

the ice in my icemaker is freezing together

by Manage My Life Last activity date:
September 24th, 2012

model #50562990. the ice in the container(part #14) of my icemaker kept freezing together. i have removed the machine and the only things i see are delamination of a grey/green substance on the freezing tray, on the end closest to the front of the refridgerator, and a grey substance, that is only partially covering the contact point, on what i think is the thermocouple that controls the cycling of the dispensing of the ice to the container(part #14).

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Manage My Life
Hi Jimmy, the ice in the icemaker in my Kenmore Elite side by side free freezes solid after a couple days. So we repeatedly need to remove the ice storage unit, defrost then reinstall the unit, just to repeat this process in a couple of days. During the first couple days, thu unit works fine, producing cubed, crushed or shaved ice just fine, until the inevetible freeze-up.
by Manage My Life
September 24th, 2012
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Manage My Life
Thanks for sending the images. You need to soak the icemaker mold in some 50% vinegar and water overnight and scrub it clean. The part with the gray substance is the thermostat that starts the harvest cycle when it senses 12-15 degrees in the front cube of the ice mold. The gray substance is an alumilastic contact adhesive that makes the thermostat more sensitive.

You need to go to

and order some alumilastic to recoat the thermostat before putting the icemaker back together. The part number of the alumilastic is 4317852, and the cost is $18.33.

This problem is referred to as "hollow cubes" and it does cause the cubes in the ice bucket to stick together.

If the refrigerator and the icemaker are level hollow cubes are caused by 1 of 2 things.

The water fills into the end of the icemaker opposite the motor and controls. If the water doesn't fill all of the ice molds the one closest to the motor will have a partial fill. The thermostat senses the temperature of this mold and when the thermostat closes the harvest cycle begins. A partial fill causes this mold to cool faster than the other molds so the icemaker harvests partially frozen cubes from the other molds.

To check this put your finger into the molds and see if the front one is less full than the others. I am sending you an image showing how to adjust the water level of the icemaker. If the water level changes again after you have adjusted it, replace the refrigerator water valve.

The second thing that can cause hollow cubes is a defective thermostat inside the icemaker. If this thermostat fails it is slightly more expensive and much less work to replace the entire icemaker. If the water level in the ice molds is all the same I would replace the icemaker.

The part number for a complete icemaker is 4317943, and the cost is $123.89.
by Manage My Life
January 11th, 2011
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Manage My Life
Having this happen to an appliance we use on a daily base can be really disappointing. While you are waiting on an expert to answer your question, a suggestion I have is to visit Sears Home Services website to set service with a Sears technician. I have attached the link below. Hope this helps!
Answered in 7 minutes
by Manage My Life
January 10th, 2011
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