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samsung washer showing a nd error 'not draining' how can I fix this?

Samsung front load washer, i have manualy drained and cleaned the debrie filter, still won't drain on its own.

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Samsung , Washers
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68 Answers from these members:
Joey S
Sean; The black valve is likely the one way check valve which opens when the pump starts and it should close to prevent any drain water from backing back into the pump/washer once the pump shuts off. If was to sticking shut, it would not drain. It should open towards the discharge side.
The board that sends voltage to the drain pump is the main PCB (key1 on the parts image a Searpartsdirect.com. The part # or the main PCB is DC92-00287C
by Joey S Earned 1,944 community points in Washers
August 27th, 2013
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2 votes
briank
I too have had multiple issues with my samsung washer. I had one service call the first year I owned it, three the next year! Now my warranty is out, replaced the drain pump last year and once again am getting the ND code. Swapped out pumps AGAIN and still wont drain! It seems to "hiccup" between rinse and spin, and wont kick the pump on. If it happens, I have switched it to 'Rinse & spin" cycle and sometimes it works and sometimes not! The other night I ran a load of whites and it worked, then tried a load of normal clothes and stopped, sat for almost 20 minutes at the 11 minute mark, then finally said ND. the whole time I sat there the pump never kicked on at all. I reset the load to spin only, if kicked the pump on after about 8 minutes of sitting and then ran the spin cycle. Now today it wont even fill, since there is still a little water in the tub from the last load. My wife and I are at our witts end with this machine!! Wf4484 or wf48848 cant remember. Any ideas cuz I am about to take it out back and shoot it!!
by briank Earned 14 community points in Samsung
July 30th, 2013
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1 votes
ka mo
I had one drain pump with new bracket replaced under warranty when it broke off the brace. A few weeks back my washer would not drain, unless I took the hose off the back and let it drain down the driveway. The washer would then kick into the next cycle. I thought it was the pump till I checked the amps. The reading told me there was a short. Easy fix. Take off the two leads that power the pump, (The yellow and black wire.) Remove the "clip," from the plastic holder of each lead. Pry open the clamp that holds the wire in place. If you are "lucky", you will see the connection (wire) has sheared. Simply cut back some of the rubber insulation for new exposed wire, twist, replace and clamp it back down.
by ka mo
May 7th
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Manage My Life
One other item to note. When I was cleaning the drain hose (checking for clogs), when I disconnected it from the drain pump assembly, there was what looked like a black valve inside The pump assembly. Or a black plug. Should I be able to open this when taking the hose off? It seemed very firm in place and I wonder if the lack of that valve opening could cause my water to not drain? What direction does it open? Into the drain hose? How could I test to see if this was stuck?
by Manage My Life
August 27th, 2013
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0 votes
Manage My Life
Joey: So would I be looking at replacing part DC92-00288A or part DC92-00161C? I have a samsung WF218ANW/AXX. It looks like DC92-00288A is the main control board, whereas DC92-00161C is the board that handles the inputs from the dial selector and other options (spin speed, water temperature, etc). Which one should be ordered as a replacement? Or do I need both?
by Manage My Life
August 27th, 2013
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0 votes
Joey S
Sean: Based on your symptoms and details I would have to suspect a faulty control board if there are no restrictions in the hose bewteen the tub and drain pump or between the drain pump and the end of the drain hose.
by Joey S Earned 1,944 community points in Washers
August 26th, 2013
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Manage My Life
I have a samsung WF218ANW/XAA. Lately the washer will not drain. I receive the ND error. I disconnected the washer and drained the water out of the tube in the back using a shop vacuum. I then replaced the pump and connected everything. When I run a rinse and spin cycle, the washser continues to hang when it should drain. If I pause and start the cycle, the pump engages, but does not fully drain. This was the behavior of the old pump. If I manually drain it, then everything works fine. What could be the problem?
by Manage My Life
August 23rd, 2013
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Mike Gus
I,m having this same problem with WF337AAR/XAA Samsung very frustrating I haven't replaced pump because it does drain just not all the water. If I run spin only a couple more times it gets enough water out to dry clothes
0 votes
Joey S
Adam; Copy and paste the URL below in your browser and it will take to the Manage My Life web site and the link with the images with the procedure for accessing the drain pump.
managemylife.com/images/41240/original/WF218ANB_drain_pump_access.JPG?1375959773
by Joey S Earned 1,944 community points in Washers
August 12th, 2013
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Adam Heitzman
The Expert Answers keep referencing links, diagrams, etc but I dont see anything in the post. I've looked in both Mozilla Firefox and IE. What am I missing?

I'm looking for the drain pump replacement procedure.
by Adam Heitzman
August 10th, 2013
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0 votes
Joey S
Jacob: I added an image below showing how to remove the top, control panel and the front panel. Read over the instructions because there are steps that you will not need to do. Be sure and disconnect the power supply from the washer before servicing.
by Joey S Earned 1,944 community points in Washers
August 8th, 2013
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Manage My Life
I am also having a weird issue with the ND code on a Samsung WF218ANB XAA. I ran the test mode on the pump and just makes a humming noise and never kicks on. The other odd thing is that if I run a delicate load then it completes the cycle no problem but any other type of cycle stops at the point when it needs to drain prior to rinse/spin. I looked over this thread but couldn't find any walk thru of getting to the water pump. Does anyone have some step by step pictures to show me how this is done?

Thanks!
Jacob
by Manage My Life
August 7th, 2013
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0 votes
Joey S
Stepanie: The "LE" fault code implies a water level sensor problem. It could be caused by one of the following:

The part of the hose where the water level sensor is located is damaged (punctured).
- The air hose is clogged with foreign material.
- The air hose is folded.
- Too much lubricant has been applied to the insertion part of the air hose.
- Hose engagement error (disengaged)
- Part fault (Faulty internal soldering)
- The water level sensor terminal is disengaged.
- Main PBA fault.
I highly recommend calling a service technician to diagnose and repair your washer.
by Joey S Earned 1,944 community points in Washers
August 5th, 2013
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0 votes
stephm0621
We have a Samsung front load WF330ANW/XAA reading your post we felt like the pump was bad. We ordered a new one and installed it today everything went well until we started it again. We decided to run an empty cycle at first, it went from 48 minutes to 33 minutes just fine. It stopped the timer at 33 minutes and then another 5 minutes went by and we got the ND error again. It came up with a "LE" code for a few minutes than went to a code of "dn" again. Then shut it off and tried the rinse and spin only mode, just stayed at 19 minutes n did not drain the water in the tub. Extremely
frustrated
by stephm0621
August 3rd, 2013
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0 votes
Joey S
Brian; The control will cost approximately $200.00. I woud also check and make sure nothing it floating around jamming the drain pump impeller at times causing the intermittent no drain error.
by Joey S Earned 1,944 community points in Washers
July 30th, 2013
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briank
I have a tester and will try that
any idea of what to expect $$ with replacing the board?
if its too much I am just going to buy another machine, this many problems in 4 years is ridiculous and from what i have tried Samsung is NO help!
gotta keep the wife happy, happy wife happy life and right now it aint too happy!!
by briank Earned 14 community points in Samsung
July 30th, 2013
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0 votes
Joey S
Brian: The only suggestion I have is that the votlage will need to be checked at the drain pump. If it's not getting voltage when it should drain and there is no loose or bad connections in the drain pump circuit, I would have to suspect a control board issue.
by Joey S Earned 1,944 community points in Washers
July 30th, 2013
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0 votes
briank
I did not mention, I have taken every hose off and checked for blockage, nothing! I do know this machine is problematic with socks sometimes getting in the elbow of the drain line, did it to me last time when I changed the pump.
all in all in the 4 years of owning this machine I have replaced 2 drain pumps myself out of warranty and one was replaced under warranty.
can you say lemon!!
by briank Earned 14 community points in Samsung
July 30th, 2013
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0 votes
Joey S
Mandi; If the drain pump is humming instead or running, the drain pump could be jammed or it's a faulty drain pump providing it is getting the proper voltage supply. The drain pump will cost approximately $101.92. Check the drain pump to see if something is stuck in it preventing it from running. I hope this helpful.
by Joey S Earned 1,944 community points in Washers
July 1st, 2013
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Manage My Life
I am also getting the error code nd. I have checked the drain, drained all water and cleaned the filter. Still nothing but a humming sound. Is there a way to know if it is the pump motor before replacing it? About how much do those run?
by Manage My Life
June 28th, 2013
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0 votes
Manage My Life
Ok thank you for the reply!
by Manage My Life
June 27th, 2013
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0 votes
Joey S
Dave; The pump on the left side is recirculation pump and it has nothing to do with it draining the water out.
by Joey S Earned 1,944 community points in Washers
June 27th, 2013
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0 votes
Manage My Life
The model number of my unit is wf448aaw/xaa. Also, what is the other pump like component on the other end?
by Manage My Life
June 27th, 2013
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0 votes
Manage My Life
The model number of my unit is wf448aaw/xaa.
by Manage My Life
June 27th, 2013
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0 votes
Joey S
Dave: The drain pump is the one on the right side of the pump case/housing. Look for where the drain hose is connected on the pump case/housing and the drain hose will be attached to that side which would be the drain pump. Without having your specific model I will not be able to provide the part number but you can look it up a Searspartsdirect.com using your model number.
by Joey S Earned 1,944 community points in Washers
June 27th, 2013
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Manage My Life
Maybe a silly question but I've removed the whole pump assembly and am trying to get the right part. Which one is the pump? The one on the left or right as you look at it as it would sit in the washer. I have take apart the whole assembly and it appears to have to fan style motors in each side.

Thanks.
by Manage My Life
June 26th, 2013
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0 votes
Joey S
Me: There is only one main PCB. Why not have the same technician come back and re-diagnose the failure?
by Joey S Earned 1,944 community points in Washers
June 26th, 2013
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Manage My Life
We replaced the pcb is there only one control panel? And my husband said the technician replaced the pump (but crazy thing is he did not charge us for pump & he did not put ours back on?!)
by Manage My Life
June 26th, 2013
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0 votes
Joey S
Me; The only way to confirm if it's a pump issue or control issue, the voltage supply at the drain pump will need to be measured and monitored when the washer is in the drain cycles. If it's not getting the 110-120 volts when it should be draining, then I suspect a faulty control or a loose wire connection in the pump circuit. If the pump is getting the proper voltage supply and the pump is not running or if it just hums, then I suspect a faulty drain pump. It's more likely a faulty drain pump than the control board. I do not recommend making this voltage check unless you have experience and feel safe and confident in doing so.
by Joey S Earned 1,944 community points in Washers
June 26th, 2013
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Manage My Life
Model #WF317AAG/XAA-0000 Samsung Washer
My case sounds similar to Dave's above...
My husband completely took apart and cleaned out, still did not work.
We had a technician come out who was confused at the issue first he said the pump then he said the control panel ( telling us $450 for parts and labor). We ordered a new PCP and my husband replaced for ($70). It worked for one week then the same nd error and the water is not draining. Although yesterday I turned on after having off for several days and it went through a cycle with no nd error, but the next load same thing nd error and water remains in washer. After reading this blog to my husband he is not convinced its the pump because it works sometimes, he thinks something does not have enough power to send through the complete cycle, but unsure what it is! It does not appear that a pump costs too much?
by Manage My Life
June 26th, 2013
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0 votes
Manage My Life
Thanks Joey.
by Manage My Life
June 25th, 2013
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Joey S
Dave: Based on your symptom and details, the pump is faulty and will need to be replaced. I added an image below of the pump replacement procedure if needed.
by Joey S Earned 1,944 community points in Washers
June 25th, 2013
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Manage My Life
Hello all. I am having a similar problem with my washer. I have a Samsung front load washer model wf448aaw/xaa. As some of the others mention, my pump intermittently works sometimes and sometimes not. More not recently. I am pretty sure it's a pump problem but I'd like to ask the expert members for their opinions. The washer will work fine as far as washing and spinning however when it comes to the drain/spin portion it more often than not wont drain. If when I have the pump drain valve exposed and tap on the pump assembly the motor will kick on and the washer will drain. But I have to do this repeatedly throughout the wash cycle. I usually lightly tap on it with a rubber mallet. I have removed the pump and nothing is stuck in there. I also get the occasional excessive suds message. Does this sound like a faulty pump? I would assume it is and that the pump is getting power since when I tap on it it works fine. Any information would be appreciated.

Thanks.
by Manage My Life
June 24th, 2013
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0 votes
Joey S
Shaun; I must assume the washer is not draining any water. If it is draining all the water and "nd" continues to display, check the water level pressure switch hose connected between the water level pressure switch and the tub/pump. Make sure the air hose is not restricted or clogged. Also, if the pump is not running, it may have a faulty control board.
by Joey S Earned 1,944 community points in Washers
May 28th, 2013
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Joey S
andrea: The black rubber check valve could be sticking closed preventing the washer from draining providing the drain pump is running and there are no other blockages or restrictions in the tub hose to pump or in the drain hose.
by Joey S Earned 1,944 community points in Washers
May 28th, 2013
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Manage My Life
I have a SAmsung washer model WF316LAS/XAA I keep getting the nd no drain message. I replaced the drain pump cleaned out the drain hose and the connection between the drum and the pump. Still getting the message. Where do i go from here?
by Manage My Life
May 26th, 2013
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0 votes
Manage My Life
Hello,

I have a Samsung washer, WF419, that isn't draining. The drain hose is clear and the pump spins and seems to be working when the washer tries to drain. I will set it to a spin only cycle and as soon as I hit the start button, the pump starts right up spinning and making noise but nothing comes out of the drain hose. I can drain it manually, but could there still be a clog in between the washer tub and the pump? Also, where the pump connects to the drain hose, there is a really loose black rubber flap... could that be impeding drainage? Thank you!
by Manage My Life
May 24th, 2013
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0 votes
Joey S
Jackie; Based on your symptom, I suspect the drain pump is faulty. The drain pump is likely intermittently stopping or failing to start at times.
by Joey S Earned 1,944 community points in Washers
May 13th, 2013
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Manage My Life
Hi there, I'm hoping I can get some help here. I've got a samsung front load washer, 3.5 years old, purchased at Sears in Nov 2009. It's just started having some issues. First "symptom" was that the wash cycle started taking WAY longer then the posted time. So a 56 minute cycle would take more than 2 hrs. And the clothes were still wet and I'd have to do an extra spin. Then it started quitting mid cycle and giving the ND error, which I've read about extensively on this forum. I tried cleaning the filter and that didn't fix it. I can hear the pump humming when it's supposed to drain so i think that's working, and I can see/hear water coming out of the drain house at the back of the washer into our standpipe. So i don't quite get what the root cause is. But at the end of a spin only cycle there will still be a puddle of water at the back of the dryer so the last article of clothing out is still soaked. Any advice? I am not too handy but my husband is.
by Manage My Life
May 12th, 2013
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Lyle W
Hello Lisa. Check for excessive suds. I recommend that you also look over the other entries on this 3 page thread. You could have a problem with the drain pump. Replacing that component may fix the washer. If you need more help, reply with additional details.
by Lyle W Earned 2,989 community points in Washers
April 4th, 2013
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Manage My Life
I have a samsung washer that is not draining. I have cleaned the drain pipes and replaced the water pipe. Could you please give me any more ideas of what it could be?
by Manage My Life
April 4th, 2013
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0 votes
Joey S
Steven: Is there alot of suds being produced in the washer? If so, you are likely using too much (HE) High Efficiency detergent or using the wrong kind. Too much suds can prevent it from draining correctly. If it's not oversudsing, then I would replace the drain pump and then see it that resolve the issue.
by Joey S Earned 1,944 community points in Washers
April 1st, 2013
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Manage My Life
Thanks Joey for the response. I tried an empty load last night on "Rinse and spin" mode and it worked. Then I tried a load with 6 towels in it and it would not. So it seems sometimes it works and sometimes not.
by Manage My Life
April 1st, 2013
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0 votes
Joey S
Anonymous and Steven: Based on the symptom, I suspect the drain pump is faulty and not always continuing to operate or start. In order to access the drain pump, the front panel must be taken off. The drain pump filter could also be restricted. The drain pump filter should be checked and cleaned. If the filter is clean and there are no restrictions in the tub hose connected to the drain pump or any restrictions in the drain hose, I suspect the drain pump will need to be replaced.
by Joey S Earned 1,944 community points in Washers
April 1st, 2013
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Manage My Life
Hi Lyle, I would like to say Happy Easter as well, but so far it is not very happy. I have a Samsung Front load washer that's 3 years old that just started giving us the ND error last night. Model number is WF330ANW/XAA 01. I have taken off the back cover but really don't know what all to do at this point.
by Manage My Life
March 31st, 2013
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Manage My Life
Hi Lyle,
We are now into April, Happy Easter Sunday as I write this.
I have a WF448AAW 27-Front-Load Washer nd error 'not draining' how can I fix this?
I have cleared the filter a couple of times, will use washer without recieving message and
then after a couple of washes the error will return. Please advise
Joell
by Manage My Life
March 31st, 2013
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0 votes
Lyle W
For Fred and others: I re-posted the images from that first page (or similar reproductions) below.
by Lyle W Earned 2,989 community points in Washers
January 28th, 2013
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Lyle W
For jesjammin: Since you saw suds in the pump, you may have the problem with excessive suds that is described in the above response. See if your washer will drain properly with no clothes and no detergent added. If it will, then you may also need to cut way back on the use of the HE detergent.
by Lyle W Earned 2,989 community points in Washers
January 28th, 2013
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Lyle W
For Wendi: Make sure that the drain path upstream and downstream of the drain pump is clear. If that entire drain path is clear, then you will probably need to replace that drain pump even though it is spinning. One other problem that can prevent the washer from draining properly is excessive suds. The pump will not be able to evacuate the water with excessive suds present. Check to see if the washer drains properly with no clothes and no detergent added. If that is the case, then you may need to drastically cut back on the amount of HE (High Efficiency) detergent that you are using. You will normally not need more than 1 tablespoon of HE detergent for a normal load of wash. If you need more help, let us know.
by Lyle W Earned 2,989 community points in Washers
January 28th, 2013
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0 votes
John Sala
Hi Lyle, I have a Samsung washer (WF338AAW/XAA) that had its pump fail about 6 months ago. I replaced it myself (BTW, you can replace it from the rear access if you have long arms and lots of patience) and the washer worked fine up unntil now. Out of about 20 loads in the past week or so it stopped with an ND error 4 times. My wife was able to get it to complete the washing if she opened the clean-out and then restarted it. The last time it hapened I checked it and there was only a cup of water left, the filter was clean (just suds), and the pump motor was spinning fine. Again, once I restarted it the washer finished the cycles. Does this sound like a failing drain sensor to you or something else?

thanks

John
by John Sala
January 27th, 2013
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Manage My Life
I have a Samsung model WF409. I too am getting the nd msg. My husband has gotten to the pump motor and the propeller is spinning. He thinks the pump is fine since it is spinnng even though it is humming. The wash cycle appears to be working, but it won't drain the water and spin the clothes. Could it be the pump motor or some other problem?
by Manage My Life
January 26th, 2013
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0 votes
Manage My Life
the images are not clear when size increased
by Manage My Life
January 14th, 2013
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0 votes
Lyle W
Here is the 4th image.
by Lyle W Earned 2,989 community points in Washers
December 20th, 2012
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Lyle W
Hello Drew. I added some images (4 pages) below that provide some technical information for that washer. The first image shows a diagnostic test. The second image shows the wiring diagram with the voltage supply wire to the drain pump marked in violet (the wire color) The third image shows the connections on the control board. The 4th image shows the resistance check for that drain/circulation pump circuit and provides a voltage check. This information may help you diagnose and repair this drain pump problem. Note: This information is intended for technicians. Follow electrical safety guidelines when using this data. Unplug the washer when accessing internal components. If you perform live voltage checks, be sure that you wear electrical safety gloves and safety goggles. Unplug the washer as soon as live testing is completed. You can check the wiring and the resistance through that circuit first. If the resistance through the circuit is okay, then the next step would be to check the voltage going to the drain pump. You can use the diagnostic test mode to set the control in a condition where it will apply voltage to the drain pump. If the control board is not supplying voltage to the drain pump, then that control board will need to be replaced. I hope that this additional information helps. If you need more assistance, reply with additional details.
by Lyle W Earned 2,989 community points in Washers
December 20th, 2012
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Manage My Life
Model WF448AAP/XAA that we purchased about 3 yrs ago from a local big box store. Never had any issues with it until the ND error that started about a week ago.
by Manage My Life
December 19th, 2012
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0 votes
Lyle W
Since the drain pump is not buzzing, you could have a bad drain pump motor, a failed electronic control board or a wiring failure in that circuit. I you reply with the full model number of your washer, I should be able to provide some specific technical information that you can use to check those components and diagnose this failure.
by Lyle W Earned 2,989 community points in Washers
December 19th, 2012
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Manage My Life
Thanks, Lyle. The drain hose rests in the drain between the hot and cold water sources on the wall directly behind the washer at the same height as the top of the washer. There is a curved plastic harness that holds the hose in place and appears to be about 8" into the drain. I also checked behind the washer to ensure the drain hose didn't have a bind. We don't have a sink in the washroom so that's not an option.

I ran another cycle this AM to listen for the pump buzzing but I didn't hear anything just before the No Drain error message appeared again.
by Manage My Life
December 19th, 2012
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0 votes
Lyle W
Hello Drew. Make sure that the house drain system for the washer is draining properly. If you have a stand pipe for the drain system behind the washer, check to see how far the drain hose protrudes into that stand pipe. If should not be inserted more than about 8". If it is stuck way down into the stand pipe, then it can cause a siphon problem. The same condition can occur if you have a drain sink beside the washer and the drain hose is submerged in the water at the bottom of the drain sink. If you find no problems with the drain system and the drain pump is buzzing during the spin mode to indicate that it is getting voltage, then you will probably need to replace that drain pump. I hope that this additional information helps. If you need more assistance, reply with additional details.
by Lyle W Earned 2,989 community points in Washers
December 19th, 2012
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Manage My Life
So I have read through this thread and used the documents that Biker Dave provided to remove the lid and front panel of the washer in order to access the drain pump. I disconnected both sides of the pump to check if there was anything preventing the props to spin but there was nothing. I also removed and checked all of the hoses that attach to the drain pump and bottom of the drum but found nothing that would block the water flow, however, I am still getting the No Drain error code. What else should I be looking for? Could it be a blown fuse or something else that I am overlooking?
by Manage My Life
December 18th, 2012
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0 votes
Lyle W
Hello Nacy. If the washer completed the drain and spin functions in the service mode, then that drain pump and the drain path (hoses and washer drain) is apparently okay. Run the washer in a regular wash cycle and see if it drains and spins properly. If it does, then you may have had a clog in the drain path that is now removed. If you continue to have problems, reply with the full model number of your washer and additional details. We will try to help you with more troubleshooting tips once we receive more information.
by Lyle W Earned 2,989 community points in Washers
December 7th, 2012
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Manage My Life
i tried to follow this little book i have, but im getting confused, im having to try a number of things and im not understanding well on the next steps to take, so can somebody help me, it shows nd, which i went to dont drain, tried the quick test mode, dont know what to do after those steps. now i looked for kinks in hoses, no kinks, now i put in the service mode, it went through the cycle, ended up spinning and draining properly, but i dont know if it will continue to work like it should again, so which option worked, so i wont have to go thru all those changes again
by Manage My Life
December 6th, 2012
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Lyle W
Hello Adam. Your symptoms seem to indicate that you will need to replace that drain pump. The details point to an intermittent failure of that drain pump component.
by Lyle W Earned 2,989 community points in Washers
May 8th, 2012
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Manage My Life
Sorry to jump in, but I am having the same problem. Took all the hose off from under the washer that go to the pump, everything looks fine. The motor seems to make noise but the propeller doesnt move, when I tap the propeller it starts to spin. I put everything back together and it worked fine for a week and now same nd code is back.
by Manage My Life
May 6th, 2012
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0 votes
Lyle W
There are hoses attached to that drain pump. You can unplug the washer and access that drain pump as shown in the procedure that Expert bike dave provided above. You can remove the hoses from the pump and check them for a clog. This may help you determine the cause of your drain failure. If you need more help, let us know.
by Lyle W Earned 2,989 community points in Washers
April 26th, 2012
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Manage My Life
how do you check the drain path, my pump is fine, filter is clean so I suspect the drain path.
by Manage My Life
April 26th, 2012
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0 votes
Lyle W
Thanks for posting this information about your drain pump in that Samsung washer. It is a difficult component to access since you have to remove that front panel. If you still have any problems after replacing that pump, be sure that you check your drain path from the tub to the pump and the pump to the washer drain. If you need more assistance, let us know.
by Lyle W Earned 2,989 community points in Washers
April 10th, 2012
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Manage My Life
I had this same issue, when trying to drain i heard a humming noise. I then took out the water pump, took it apart to see if there was anything jammed in there, which there wasn't. To confirm it was the motor, I hooked it up on my work bench and put a little power to it and confirmed the humming was the pump. New part on order, hopefully that fixes the issue.

It was a pain getting to it, you have to take the front off, including the rubber sealer.
by Manage My Life
April 9th, 2012
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Manage My Life
Thank you for a description of the problem & providing information that you cleaned out the pump filter already.

As long as the drain motor is receiving voltage & the tub has water in it, the pump should be draining unless it is internally damaged or the drain hose is blocked. If the drain motor is not receiving voltage I suspect a harness or control problem.

I recommend checking the pump impeller first.

Remember to

disconnect power

before attempting access.

Please see the images provided below explaining step by step how to access, check & replace the drain pump. You will start out by removing the top panel, then the front panel. The instructions will guide you through each step until you have access to the pump.

Use caution around sharp metal edges.

After making these initial checks please reply back with your findings if you still need further assistance.

The first responder's link has helpful information but is not for this model.
by Manage My Life
January 14th, 2011
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Manage My Life
Having a Washer not work properly can be quite a concern as well quite a disappointment. I have taken the time to do some research on the Manage My Life website and have managed to find some useful information. While you are waiting for an expert to reply i have attached a link below if you would like to take the time to view. Hope you find the information provided useful
by Manage My Life
January 13th, 2011
Answered in 1 hours
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