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water dispensor not working

Hi, I have a Kenmore Side by Side refrigerator purchased in 2006. The ice maker is working and the lights on the dispensor are working but the water is not flowing and there is no sound at all when I push the dispensor for water as if it is dead. Not truth be told, I have not changed the filter and have used the water dispensor often. Could this be the problem? Please note, I have absolutely no technical know how nor do I even know where the tubing for the water dispensor is. Any advice or isntructions will have to be very very basic with pictures if possible!

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Kenmore , Refrigerators , Environment
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4 Answers from these members:
afritz afritz
Providing a model number and a detailed question will definitely help an expert better your search. If you would like to reply to this thread with a model number I would be more than happy to assist you. Have a nice day.
by afritz afritz Earned 1,307 community points in Kenmore
February 5th, 2011
Answered in 17 minutes
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Manage My Life
Thanks. The model number is 253.57184600, serial number 4A26815650. I tried to change the water filter but I cannot twist it off. Also, yesterday the water was flowing but I could feel that it was sluggish, slow and a thinner trickle. Now, nothing.
by Manage My Life
February 5th, 2011
Answered in 27 minutes
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scott d
Thank you for the model number. I know it can be irritating when the water dispenser stops working. If the icemaker is still working, the filter is ok. It filters both the icemaker and dispenser. Based on the last information, this would seem to be a valve problem. The valve # 241734301 is located behind the refrigerator where the water supply line connects. I'm attaching a picture of how the water connections on this valve work. Before replacing this valve, maker sure the power has been disconnected and the water supply turned off. It is however, also possible that a diode may have failed. A technician will be required to make this check. I'm listing a site you can access, to have a tech come out. Here is a link for the website:

Sears Home Services

. Thank you for using Manage My Life.
by scott d Earned 3,372 community points in Environment
February 7th, 2011
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Manage My Life
I have a Kenmore side by side and my water dispensor has also stopped working but the icemaker and lights work. It's model number is 106.56659500 with a manufacturer date of 4/2005. Could this diode be my problem as well? Thanks
by Manage My Life
November 13th, 2011
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