If the washer of out of balance, you need to check the level of the washer. The manual explains how to level the washer. Once the washer is level, be sure to tighten the locking nuts on each leg. Then run the washer in a spin cycle without a load. If the washer is still out of balance, there is a problem with the washer. The problem could be broken shocks, springs, or spin basket. Just let me know I can give you the instructions for checking these.
If the washer spins fine, go ahead put a load of towels in, and check the operation. Be sure, when you put the load in, you can still see the back of the spin basket at the very top. This is considered a full load.
Please let me know if you need further assistance.
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