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Manage My Life

how can I disable the lock on my new top load Kenmore washer?

by Manage My Life Last activity date:
June 24th, 2013

I'm a life time Kenmore man. I just purchased a new 2011Kenmore top-load washing machine (110.21102010). On day one I am extremely disappointed. I am a grandparent and unless there is a fix for this ridiculous lid lock this machine is going back to the Sears store it came from.
c. Moore

Tags:
Kenmore , Washers
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Answers (34)
Manage My Life
Jacob, did you ever update your clothespin mechanism? If so, how?

Does anyone know if Kenmore has considered making a new latch kit available to families with no children who know better than to stick their arms into a spinning machine?
I HATE this aspect of the new washer and will not recommend this product to anyone because of it.
by Manage My Life
August 3rd, 2011
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Manage My Life
Shelly, your response to Lyle was really unwarranted and nasty. I'm assuming that in the job he does he's restricted as to what he's allowed to say by his employers. Have some class, please. He didn't make the machine, he just works for the company.
by Manage My Life
June 24th, 2013
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michelle risdal
Ya Lyle...Your responses are dense and artificial. How can it be so %@%# difficult to have a simple convenience. Im also trying to disable the lid lock and want to kick this piece. Teach your kids not to be stupid and we wont be held hostage by these "smart" (yeah right) POS appliances!
by michelle risdal
June 24th, 2013
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Lyle W
Hello Sonja. I am sorry to hear about that problem that you are having with your Kenmore washer. I added some images below that show how to access the lid lock/switch and the control so that you can replace that component yourself. UNPLUG the washer before accessing internal components. One you release the lid lock/switch assembly, you will need to open the console as shown in the bottom of the first image so that you can unplug the old harness and plug in the harness for the new lid lock/switch assembly. You can order parts from the

Sears PartsDirect

website. You may need to replace the strike on the bottom of the lid as well as the lid lock/switch mechanism. If you need more help, reply with additional details and the full model number of your washer.
by Lyle W
April 15th, 2013
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Manage My Life
I was in a hurry one day and stood as patiently as I possibly could for about 3 minutes waiting for the washer to stop spinning, it was not even making any noise by this point. I needed to go and couldn't wait anymore, so I yanked the lid up. The "spin" cycle was moving at about 1/60 revolution per minute, literally at a snails pace. I was so mad. Well, I am now even more upset, because it appears that I have completely broken the mechanism and the washer will no longer start. How can I fix this without paying lots of money for a tech, as I've now had the washer for about 3 years.
by Manage My Life
April 14th, 2013
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Manage My Life
Jacob, your design to unlock the washer is awsome! I ordered the lock for the washer and instead of taking it apart like you said I just opened the lid and put the lock in the hole without taking the original lock off the washer. No measuring for a close pin to hold it in place. Just put the new lock in with the lid open had push the button to start the wash!
This way if I want the lid closed I just don't put the new lock in the hole. Thanks so much for the idea you have saved many of us that are frustrated with the lock.
As you can see the lid is open and the clothes were washed with lid open but the original lock is still in tack. Thanks Jacob
by Manage My Life
April 3rd, 2013
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Manage My Life
I too will no longer be a Kenmore customer. I have a house full of Kenmore appliances and this locking washer door. My wife opened it just before the light went off, and now it won't latch. I have to wait a month for the repair man to come fix it. It is not broken, that I can see, but I would much rather disengage the whole crappy system. I suppose one kid drowned because the parents were too busy playing video games or something stupid like that....and the rest of us responsible people have to pay the price. Attorney's got involved and now we have to save ourselves from our own ignorance.....give me a break. America the Stupid. If anyone can figure out how to get around this locking mechanism, please let me know....I'd pay to have a solution.
by Manage My Life
January 16th, 2013
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Lyle W
Hello Paula. I understand your frustration regarding the washer. I forwarded those comments to the product engineer. You should be able to drain the water through a gravity drain method. Place a shallow bucket or container on the floor beside the washer. Pull the drain hose out of the drain stand pipe or drain sink and hold the end of the hose just over the shallow container (as low as possible). Unless you have a clog or restriction in that drain hose or the drain system, the water from the washer tub should drain into the shallow container. I hope that this information helps. If you need more assistance, let us know.
by Lyle W
October 8th, 2012
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Manage My Life
I have hated this machine since tha day i bought it 3/7/2011. and now it has completely stopped working mid cylce full of clothes and water...the lid lock is just annoying and it will NOT allow you to soak anything...after 10 min. , paused, it thinks something is wrong and drains the water...how is that efficient?...you then have wash all over again. I like to soak my clothes, it gets the tough stains out.
Anyway now i need to know how to drain the water. Any suggestions?
by Manage My Life
October 7th, 2012
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Manage My Life
Hello Lyle. You seem incapable of comprehending what 99% of the people here are telling you, so let me once again reiterate what people like me are trying to tell you so that you can once again forward our comments on to the correct department. I have translated it to all-caps in the hopes that at least a portion will leak through: HELLO, KENMORE, THIS IS EARTH CALLING. WE HAVE A NEWSFLASH FOR YOU: WE DON'T ALL HAVE CHILDREN. WE DON'T ALL NEED A SAFETY LOCK THAT SAVES US FROM GRISLY DEATH BY WASHING MACHINE. WE WANT THIS STUPID-AS-FUCKING-HELL 'FEATURE' TO BE *OPTIONAL*. THIS IS NOT A BIG DEAL. IT EXISTS IN ALL WALKS OF LIFE. OTHER APPLIANCES AND EVEN CARS HAVE MANAGED TO FIGURE IT OUT. SO PERHAPS YOU COULD ARRANGE TO REMOVE YOUR COLLECTIVE HEAD FROM YOUR COLLECTIVE ASS AND STOP MAKING PERFECTLY GOOD PRODUCTS THAT ARE RENDERED USELESS BECAUSE YOU ARE THINKING OF THE NON-EX-FUCKING-ISTANT CHILDREN. THANK YOU. * Please note that any cussing or adult language in the above post is a feature, not a bug. For your own safety it cannot and should not be removed.
by Manage My Life
August 21st, 2012
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Manage My Life
Jacob, your idea works beautifully. My daughter and son-in-law did it by looking at the photos I printed off and your written idea. The little clothes pins they used are meant to be for paper clips --- I happened to have several. I'm 80 yrs. old and sure missed being able to open the lid of my washer. I liked the machine fine except for that lid locking!
I will try to send a photo of their project. We now have packing tape securely over the pins so as not to knock them off.
Thanks again -- Mary ( not the Mary that you had previous correspondence with - just a coincidence).
by Manage My Life
August 21st, 2012
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Lyle W
Hello Thea. I agree with Amanda about the dangers of disabling or overriding that lid lock on the washer. There is a soak function on that washer but it may not work in the manner that you are accustomed to. The low water level that is used in this washer may take some getting used to. You may be able to alter your magic mixture to be effective with that lower water level.
by Lyle W
May 8th, 2012
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Manage My Life
The lock is a safety precaution. It is aggravating but............. some years ago family was over and I found one of the children laundry room playing with the washer on the spin cycle. I guess I scared her and dropped her arm and it got caught up. Needless to say it was broken in three spots.
by Manage My Life
May 7th, 2012
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Manage My Life
I find the lid lock frustrating, too. I don't have a sink near my washer. If I have pretreated a stain and scrubbed the stain remover into the fabric, I have detergent all over my hands and no place to rinse them. I used to do this while the water was filling the tub..
Also, as part of my business with vintage linens/fabrics, I frequently need to soak items overnight in my "magic mixture". Is there some way to keep water in the tub for an extended period of time? This is is a problem I never anticipated with my new washer.
If there were a solution to these issues, I would be quite satisfied with my Kenmore 2800
by Manage My Life
May 7th, 2012
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Lyle W
Hello Diane. I understand your frustration with the lid lock on that machine. We appreciate your feedback. I will forward your comments to our product engineer for that machine. As you know, you are not the first customer to be frustrated with that lid lock. I have forwarded many similar comments to the engineer regarding that issue. As you indicated, there are still top load washers available that do not have a lid lock. I added a Sears.com link for a Hot Point (GE) washer below that you may be interested in. We would like to continue to serve you at our Sears Stores and through this online format even though you may not be interested in the Kenmore appliances. We are always here to help when you need advice or assistance with any of your appliances. Let us know if you ever need more help.
by Lyle W
March 10th, 2012
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Manage My Life
I am sick of "experts" telling me about safety! Especially how to operate a top loading washer. I have been doing this for 40 yrs and successfully raising children that didn't fall in the washer when it was running. My new machine and it's stupid lid lock are going back to Sears! We will purchase a Speed Queen that doesn't have this device and is a much better machine. GE also makes one as does Korea's (like LG) new line Haile. This machine has a very high rating. I'm through with Kenmore, and will NOT be dictated too...
by Manage My Life
March 9th, 2012
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Manage My Life
Well, we must be to stupid to run a washing machine, or to live for that matter, according to the powers that be. I am very displeased with my new washer and hate doing laundry more than ever. I don't care anything about the warranty and will be overriding the lock on mine as soon as I can find someone to do it.
by Manage My Life
September 13th, 2011
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Manage My Life
I'm joining in to "vent" on the subject of the nanny-locks on top loader washers. Did I somehow miss the epidemic of terrible injuries that occured when such locks weren't present on conventional top loaders? If an older top loader was opened in the spin cycle, it just stopped spinning, right? You had to be pretty quick, in addition to pretty stupid, to plunge your hand into the slowing spin and get hurt. I need to replace a 12 year old large capacity (4.5 cubic gall) Maytag with another large capacity machine. I do a lot of fabric dying and need to be able to open the machine to check on dye penetration, turn the machine off mid-cycle to allow for a 2-3 hour soak and then resume the cycle, etc. Even apart from dying, it's nice to be able to open the lid to throw in the sock that you dropped on the floor on the way to the machine. What I'm learning is that the few remaining "conventional" (not HE) machines available are too small -- 3.4 cubic gall or less -- for my needs. The disabling tips are helpful, but, really, this immutable lock down "feature" -- which begins when the machine is filling! -- amounts to imposing unwanted "protection" from ourselves. Why can't manufacturers offer a child-proof switch that could be turned on or off (like choosing if you want to enable/disable the auto-lock function that locks the doors when your car exceeds 5 mph). For heaven's sake, give us a CHOICE!
by Manage My Life
August 6th, 2011
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Lyle W
Thanks again for the additional feedback regarding our sales personnel. I agree that they should be well informed about this safety feature so that they can discuss it with customers who are considering buying this washer. I will forward this information to our managers.
by Lyle W
August 3rd, 2011
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Manage My Life
Rats. I guess I'll have to go Jacob's replacement switch with a clothespin route.
Thanks for your help.

While I understand Kenmore's concern about personal injury, they really should include an emergency override or mechanism to opt out. In the meantime, sales personnel should alert potential purchasers of the safety feature so they aren't blindsided.
by Manage My Life
August 3rd, 2011
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Lyle W
When that washer is unplugged while the lid is locked, it will remain locked. If you plug it back in, the washer could take up to 5 minutes before the lid will unlock.
by Lyle W
August 3rd, 2011
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Manage My Life
Thanks, Lyle.
Will unplugging the machine unlock the lid?
by Manage My Life
August 3rd, 2011
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Lyle W
Hello Cali. I checked on any Sears updates for the door locking mechanism for this washer. I did not see any revisions or changes in that component. I understand your dissatisfaction with this feature. I appreciate your feedback. I have forwarded your comments (and the other comments) to our product engineers.
by Lyle W
August 3rd, 2011
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Manage My Life
Jacob, did you ever update your clothespin mechanism? If so, how?

Does anyone know if Kenmore has considered a replacement lock mechanism kit for families without children?

I hate the locking feature of this new washer, and will not recommend the product to anyone because of it.
by Manage My Life
August 3rd, 2011
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Manage My Life
Yes, thanks, Lyle. I understand the position you have to take and will wait until my warranty is up to do this. But, like Charlie, for me it's just a pain in the butt. And, Charlie, thanks for the info! :-)
by Manage My Life
June 23rd, 2011
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Manage My Life
Lyle,

Thanks for the input. Respectfully, first I would like to say, my issue is not with you or Sears either. It’s with the manufacturer. The manufacturer has a lock on my dishwasher and my refrigerator, but I have the option of using the lock or not. I would like that option with my washing machine. The manufacturer sees the lock as a necessary nuisance---I see it as an unnecessary nuisance. I’m 65 years old with no children in the house. I have no need to lock my washing machine lid.
Your company policy probably does not allow you to tell us how to circumvent the lock, but that is the expert information we are trying to ascertain.
Charlie
by Manage My Life
June 23rd, 2011
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Lyle W
Modfying the washer in this manner will void the warranty and can lead to serious injury.
by Lyle W
June 23rd, 2011
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Manage My Life
Hello Mary, here are some pictures of how I fixed mine.

Note, this fix is for Kenmore washers with a magnetic latch / lock and may not work for everyone. Check your latch model and setup before doing anything, however, check out what I did because my method is a non destructive fix (nothing is broken).

I would rate this fix as a beginner level fix (most anyone should be able to do this).

I used my first approach as mentioned in my first post. 1. I Removed the existing latch. 2. Bought a new latch to modify (about $11)(Part No. W10240513, just search for it online). 3. Took apart the new latch so that I just had the magnetic hook (very easy). 4. Found the optimal position of the latch in the washer lock mechanism (this is so that the magnet is at the right height for the mechanism, also easy to do). 5. Find whatever thing will hold that latch at that height in the mechanism; whether you tape it there, use a skinny clothes pin (like I did in the pictures), or use your own creative method (just find what you have laying around). 6. My fix does not affect the lid's ability to close at all. My lid closes without even touching my modification. 7. Now wash away. Its that easy. It took me about 30min to do even with taking the pictures as I went along. Just give it a shot, if this does not work for you, just re-install your original latch till you find what does ;). DO NOTE: check the product number of your specific latch to make sure it is the same as mine before making any orders (the number is in small etched print on the latch assembly itself).

I have attached the pictures, but here are some links in case that does not work. i55.tinypic.com/2w1s83k.jpg i53.tinypic.com/2j15tuo.jpg i51.tinypic.com/21d0dwp.jpg - Jacob
by Manage My Life
June 22nd, 2011
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Manage My Life
Jacob, I'd love it if you would follow up with your results. I'm not electro-smart, but have a hubby who is and would really like to get a fix for this. Thanks!
by Manage My Life
June 19th, 2011
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Manage My Life
Charlie, I am having the same frustration as you. Why does the lid need to lock during the fill ups and non movement periods? I can understand the lock when it is actually moving, but every other time is just a nuisance and is not providing any extra safety.

I am assuming your lock is like mine, but for my new Kenmore Top Load, the lock is not a pressure switch with lock, but a magnet. The magnet is what actually closes the circuit allowing the washer to start and the plastic hook is just what the machine locks onto. As far as disabling the switch, I do not know as of yet, but am planning on figuring out how.

I will probably take one of two approaches.

1. First Approach:
A. Remove the existing latch from the lid.
B. Modify the latch so that I have a simple pull tab/key that I can put in the slot or remove myself. (May, buy a replacement switch that I can modify, so I have the original if ever needed).

2. Second Approach:
A. Remove the existing latch from the lid.
B. If the circuit is a simple two wire loop just short circuit the loop.
However, this second approach has a problem if the controller requires the circuit to be reset every cycle. (It may not let you start a new cycle without seeing the lid open.) I have not tested this hypothesis, but it could also be bypassed by holding the 3sec cancel button.

Anyway, the experts here are not allowed to tell you how to disable a safety feature, therefore for true help you will probably have to look elsewhere. - Jacob
by Manage My Life
June 18th, 2011
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Lyle W
Thanks Mary. You could be correct. Charlie could have been asking how to completely disable that lid lock on his new washer. The lid lock may seem stupid but it is an important safety feature. It is a necessary "nuisance" that is required on the washer to guard against serious injury. I do not recommend that you attempt to disable this feature. I am sorry to hear that you don't like your new washer. Many of the newest models will have a lid lock. There are a few models that still have a lid switch that will simply stop the washer when the lid is opened. I provided a Sears.com link for one example of a Kenmore washer that fits this description. There may be a few of these machines left in your area. You may consider exchanging your washer for this model or a similar model. Let me know if you need more help.
by Lyle W
March 28th, 2011
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Manage My Life
Lyle, I think the question dealt with not WANTING the top lock to work, not that it didn't work. This feature is pretty stupid for most of us. Is it possible to just disconnect it completely without the machine thinking something is wrong?

I'm also a Sears Appliance buyer, but this is the first time I really ended up not liking my machine.

Thanks!
by Manage My Life
March 27th, 2011
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Lyle W
If the washer was spinning, the lid will not unlock until the basket stops. You can normally cancel a cycle by pressing and holding the Start/Pause button for 3 deliberate seconds. If the lid is locked on the washer and will not unlock, then I recommend that you call Sears at 1-800-469-4663 (1-800-4MY-HOME). You will probably need to have a service technician visit your home and repair the washer.

I understand your frustration with the problem that you are having with this brand new Kenmore washer. This is an unusual failure. If you still want to return the washer, you can contact the store. We appreciate your loyalty to the Kenmore brand. I hope that we can resolve this problem and keep your business. If you need more help, reply with additional details and we will try to assist you further.
by Lyle W
February 23rd, 2011
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Manage My Life
Washers share most of the same type malfunctions. We all hope the fix is simple. I found two links on the Manage My Life website that should help.While you are waiting for an expert to reply I have attached the links below. Hope this Helps!
Answered in 11 minutes
by Manage My Life
February 21st, 2011
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