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Manage My Life

Samsung Refrigerator

by Manage My Life Last activity date:
June 8th, 2012

I was replacing an Ice Maker in a RF267ABRS ant the service bulletin said to replace the Main PCB Assy with a DA41-00413C Main PCB which I ordered from Sears. Turned out that I need the "J" revision. Sears (3 different people) said once the part is ordered, I can't do anything about it. Does anyone know is the DA41-00413C and
DA41-00413J are interchangeable?
Do I need to replace the board or just the ice-maker?
Thanks..Chuck

Tags:
Refrigerators , Samsung , Appliances
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Answers (21)
Lyle W
Hello Terry. Thanks for posting that information and letting us know how this turned out.
by Lyle W
June 8th, 2012
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Manage My Life
And here is what happened:
Chris, who works in the Office of the President at Samsung was persistent in calling me back and here is what he said:
If the ice maker works after replacing it only, then the PCB does NOT need to be replaced.

The reasoning is that, if the ice maker is not functioning then it could be due to either the Ice maker or the PCB, so, in order to cover both possibilities in one service call, the suggestion was to replace both. He says there was no hardware of software changes made in the PCB that would affect the ice maker.

Also, in order to help with the cost or that and replacing some broken plastic door covers and freezer dividers, he is going to send me a $50 gift certificate.
by Manage My Life
June 8th, 2012
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Lyle W
Thanks again for the update Terry. I am glad that the email address works.
by Lyle W
June 8th, 2012
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Manage My Life
One more piece of good news: Someone from Samsung just left me a message to call them so the above email address to the President works. I'll post here later if I get any satisfaction.
by Manage My Life
June 6th, 2012
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Lyle W
Hello Terry. I looked at that link. Thanks for posting that information. That site has some good information regarding that issue.
by Lyle W
June 6th, 2012
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Manage My Life
Here's another site that tells you exactly whether or not your PCB needs to be changed:

partsdr.com/Repair-Help/Do-I-Need-The-DA8101421A-Ice-Maker-Kit-53.cfm
by Manage My Life
June 6th, 2012
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Lyle W
Thanks for posting that information Terry. I think that is a good approach for this issue. I understand your concern about the ice maker failure and the interior cracks. Let us know if we can assist you further.
by Lyle W
June 6th, 2012
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Manage My Life
That makes perfectly good sense. . .
I guess that I was just trying to make my case that something is defective and Samsung ought to stand behind it.
I did call the number and got the email address of the Samsung President and wrote him a letter. I also included information about the poor quality and brittleness of the plastic on the interior doors and lids; they have numerous cracks opening up.

If anyone else would "like to get it off their chest", here is his email address:

officeofthepresident@sea.samsung.com
by Manage My Life
June 6th, 2012
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Lyle W
Hello Terry. I don't have an answer regarding the exact programming change on that new control board. According to the service bulletin, it is necessary to replace the ice maker assembly and that main control board. The programming on that control board is normally considered proprietary information. Samsung may not divulge information about the specific control board programming. You can call the Samsung Customer Care Center at 1-800-726-7864. I don't think that they will discuss the programming of that new control board but it may be worth a try.
by Lyle W
June 6th, 2012
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Manage My Life
May I jump in with related information/question. . .
It appears that Samsung ice makers are notoriously bad with most sites showing multiple views of Samsung ice maker issues.
I ordered a replacement ice maker for my Samsung 267RS AARS. When I picked up the parts, a new main PCB was included along with a Service Bulletin # ASC20071012001 and dated October 12, 2007. It states that the Cause of the malfunction is "When the ice tray dumps ice cubes to the ice bucket, ice cubes jam between the ice tray and the liner. The ice maker makes a loud noise and eventually stops working." Sounds like a defective part to me.

So. . .i just changed out the defective ice maker at a cost of $200 and the ice is being made normally.

My concern,however is that, without changing the PCB, some different information may be sent to the ice maker that may be causing it's destruction; for example, perhaps the warming tubes just need to stay on longer. ( I see that the ice maker part number is the same.) If this is true, then it is the PCB that has been produced with defective instructions. I'm hoping that you can tell me whether the change of PCB is necessary and, if not, who I can contact at Samsung to tell me exactly why.
Kind regards
by Manage My Life
June 6th, 2012
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Manage My Life
Lyle W and Chuck,

Thank you guys so much for your prompt responses.

I'm guessing that Samsung makes the ice maker for GE and Sears. Possible?

The refrigerator was purchased in May, 2008 so it may have an icemaker prior to the March 1, 2008 date referenced in the material you sent.

Also, for what it is worth, I'm given a part number for the PC board as DA41-00413C. Visually the Ice maker looks like a valid replacement. I will try just replacing the ice maker first. If that works, I will stop ("If it works, don't fix it more."). If it doesn't work, I'll try replacing the mainboard too. If that does not work, I will call a GE repairman or live with the noise.

It may be a few days until I get too the job. Pulling out the fridge without damaging the floor is a chore that will require some assistance. I will let you know the outcome.

Thanks again for your help -- especially on a holiday. It is sincerely appreciated.

Dave
by Manage My Life
September 5th, 2011
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Lyle W
Thanks for updating us with that information Chuck. This indicates that Dave may be able to fix his problem by just replacing that ice maker assembly and not replacing that control board.
by Lyle W
September 5th, 2011
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Manage My Life
I just replace the Ice Maker with one from Sears Parts. The fridge had a PC-ER "Communication Error" and an Ice Sensor error code as well. After the new ice maker, all alarms cleared. So it seems, at least in my case, the "Fatal" Main Board Communications Error was caused by the diagnostics not communicating to the Ice Maker.

Chuck
by Manage My Life
September 5th, 2011
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Lyle W
Hello Dave. I provided some information about the replacement of that ice maker and the main control board for that model of refrigerator in the image below. Check your serial number and that criteria listed to determine whether you need to replace the control board. The part number for the ice maker on the GE model is WR30X10097. Your details indicate that the ice maker in that DA81-01421A kit is the same as the ice maker part WR30X10097. I don't have information that confirms the compatibility of that part with WR30X10097. We normally recommend that you stick with the replacement parts that are provided by the manufacturer. You seem confident that the ice maker is compatible. Even if the ice maker is compatible, the control board may or may not work in that model of GE refrigerator. You can check the numbers or markings on the original control board installed in your refrigerator to try and determine whether that control board in the DA81-01421A kit is compatible. I hope that this information helps. If you need more assistance, reply with additional details.
by Lyle W
September 5th, 2011
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Manage My Life
Hi, I have a GE refrigerator Model PFSF6PKWBBB that uses the Samsung kit to replace the icemaker. My icemaker "cliks" just before dischaging ice. It has been doin this for over a year now. The noise is the only problem as the icemaker functions correctly.

I want to replace the icemaker and have acquired a DA81-01421A kit with the icemaker and PCB (printed circuit board). My question is: Must I replace the PCB board or can I just replace the icemaker?

Thank you,
Dave
by Manage My Life
September 5th, 2011
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Lyle W
If you replace the control board and still have problems or need more help, let us know.
by Lyle W
February 28th, 2011
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Manage My Life
Lyle, Thanks for the help!
Chuck
Answered in 22 hours
by Manage My Life
February 26th, 2011
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Manage My Life
The bulletin that came with the ice maker (P/N DA97-05422A) was ASC20071012001.
It called for the older rev. board (C vs. J). I had called the only "Authorized" Samsung repair Tech. in my area (A National Chain) who came out. The Ice maker would not even cycle with the test button or after a re-setting the Fridge. He took it out & put it back in. It still would not cycle. He said give it a couple of days (?) and charged me $70. He wanted to call him back, and if it didn't work, a new ice maker would be $274 installed. If that did not do the trick, he could replace the system board for $325.
So I ordered the part from Sears. Looks like it had an out dated bulletin in the box that had the old part number...........
Answered in 22 hours
by Manage My Life
February 26th, 2011
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Lyle W
Here are the additional images.
Answered in 21 hours
by Lyle W
February 26th, 2011
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Lyle W
Parts and repair information on the Samsung refrigerator that you have is complicated and the information is somewhat limited. I am not sure which service bulletin that you are referring to. It appears that the most recent service bulletin regarding the ice maker is the one that is shown in the images below. This bulletin indicates that the control board does need to be replaced when you replace the ice maker. The bulletin indicates that you should order the kit part DA81-01421A when replacing the ice maker. The kit contains the ice maker and the revised PCB board.

You may need to order that kit and install it for the ice maker to work in this refrigerator.

I don't have information that shows whether the control boards DA41-00413C and DA41-00413J are compatible.

It is the normal policy that you cannot return parts. I recommend that you talk with the Sears PartsDirect customer service department to see if you can return any unneeded parts in this situation. They may or may not be able to make an exception.

This can be a difficult situation to resolve. I seriously recommend that you have a Sears Technician diagnose and repair this ice maker problem. The technician will likely have more resources to use in making sure that the correct ice maker and control board are installed. If the technician orders the incorrect part, you will not be charged for that. Here is a link for the Sears Service website:

Sears Home Services

.

If you need more help, reply with additional details and we will try to help you further.
Answered in 21 hours
by Lyle W
February 26th, 2011
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Manage My Life
Installing a new part in an appliance can be challenging. It seems as though you have done a great job so far! An expert will respond within 24-48 hours. Thank you for choosing Manage My Life!
Answered in 21 minutes
by Manage My Life
February 25th, 2011
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