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Washing machine seems to be skipping rinse & spin cycle, if turned back to spin it will spin and drain, what is causing this problem?

Model number: SAV3710AWW
Serial number: 13811649ER

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3 Answers from these members:
Manage My Life
We so rely on our Washers and Dryers these days. While you are waiting on an expert to answer your question, a suggestion I have is to add model number to this thread so you can get a better answer from the experts! You can also visit Sears Home Services website to set service with a Sears technician. I have attached the link below. Hope this helps!
by Manage My Life
March 9th, 2011
Answered in 7 minutes
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Manage My Life
The model Number and the serial number are both under the thread.
by Manage My Life
March 9th, 2011
Answered in 2 hours
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Lyle W
Check to see if the washer is draining properly in the regular cycle before you set it to drain and spin the second time. You could have a problem with the drain system or the drain pump. The troubleshooting for a spin problem is shown in the image below along with some additional technical information for the washer. If the washer is not draining properly, check the washer drain. Check the drain hose and the drain pump. The image below shows how to remove the bottom front service panel to access the drain pump. Be sure that you

unplug the washer

to disconnect electrical power before accessing internal components. If the drain system is okay, you could have a problem with the drive motor. It could be overheating in the regular cycle. See if it stays running and properly spins the clothes at the end of the regular cycle.

These tips may help. If you need parts, you can order them from the

Sears PartsDirect

website.

You may need to have a service technician examine the washer to determine the cause of this spin problem in the regular cycle. Here is a link for the Sears Service website:

Sears Home Services

.

If you need more help, reply with additional details and we will try to assist you further.
by Lyle W Earned 69,147 community points in Washers
March 11th, 2011
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