Thank you for your question.
I am sorry you are having a problem with your water heater. On the new model water heaters, there is an air intake screen and a flame arrestor. If the pilot still goes out after cleaning the intake screen, I recommend cleaning the flame arrestor. To clean the flame arrestor, turn the gas off to the water heater. Then follow the instructions in the image below. I have found using a vacuum and a brush works the best for cleaning the arrestor. Once the arrestor is clean reassemble, the water heater making sure to double-check all of the connections you had removed. Then turn the gas back on and check the operation.
Please let me know if you need further assistance on the water heater.
Here is a link to order any parts you need.
Sears Parts Direct
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:
Sears Home Services
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