I know it can be very frustrating to have an appliance you depend not perform correctly. Managemylife.com is always a great resource to find answers to just about anything. I would suggest that you provide the model # and any other information that you think may help your expert respond with the best possible response. Just click on reply below and then add your information. I did do some research for you at managemylife and found an expert answer to a similar question. This may shed some light on the problem until your expert can respond. The link has been attached below.