Thank you for contacting Manage My Life. The white residue is likely due to the brand detergent that your using. Certain brands comes with the HE logo, but it is a high sudsing detergent. It can cause the clothes to feel “rough”, “stiff”, “crusty”, or leave soap streaks meaning too much detergent is being used, or it's the wrong kind of soap and it is not rinsing out of the clothing good. I recommend using and sticking to a major brand of non-HE detergents. I hope this information helps today.