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Is my Maytag refrigerator keyboard/touchpad fixable?

I have a Maytag french door refrigerator model #MFD2561HEW. The keyboard/touchpad is not functioning. But the LCD temperature readout on the keypad does work and it correctly displays the freezer and frigerator temperatures. Therefore, I cant adjust the temperature settings because the touchpad is unresponsive to touch. The refrigerator and freezer are running cold and at the manufacturer default settings. In addition, the ice maker is not working. But I dont use it anyway. What do you think the source of the problem is? Do I need a new Keyboard part #Y67005640 or do you think I need a new Control Board part #67005397 or substitute #W10207861? There is no visible damage to any refrigerator part. In your experience as a service tech out in the field... and with the symptoms I described... what do you think needs replaced? The Keypad, Control Board or something else???

Maytag , Refrigerators , Appliances
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9 Answers from these members:
scott d
From the information listed, I suspect you have a loose wire connection. It could be at the main board or at the touchpad. Disconnect power to the unit and check the wires for a poor connection. Sometimes, trying to find a loose wire connection can be very difficult. The wires on the left door are for the center mullion (# 10 in picture). The wires go to the heater inside the mullion and they will not have any affect on the touchpad. If you cannot locate the wiring problem, you may need to have a technician check it. You can call 1-800-469-4663 to have a tech come out. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.
by scott d Earned 3,268 community points in Appliances
May 7th, 2011
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