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Bosch 500 Series Washer e13 code

I just got this machine and the e13 code and door won't ope the very first time I used it. I added water manually thru the dertergent and the water does get pumped out but the machine contines to time out with the e13 code. It is a brand new machine so not sure how the filters could be clogged on day 1. Any other ideas???

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2 Answers from these members:
Joey S
Thank you for your question and I understand your concern.

Based on your details you know what "E13" fault code means. It means the drain pump time was exceeded. If it's actually draining all the water then it's not drain pump failure or blockage in the drain hose. It could be caused by a faulty water level pressure switch not resetting after the pump out.

Since the washer is new I recommend calling and setting up a service appointment to have it diagnosed and repaired.
by Joey S Earned 1,944 community points in Washers
April 29th, 2011
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afritz afritz
Providing the completer model number to your question will definitely help an expert better your search. If you would like to reply to this thread with a model number included I would be more than happy to assist you. Have a nice day.
by afritz afritz Earned 1,258 community points in Washers
April 28th, 2011
Answered in 8 hours
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