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kenmore upright freezer red light stays on

Model # 253.24082102 Serial # WB54136881 purchased 11/11/05 Came in from weekend trip and found door ajar and food almost completely thawed but cold and freezer still running. Pushed door closed and it stayed but the next day noticed the red indicator light was steady on. the manual says what to do if the light is off or flashing but not constantly on. the food is almost frozen solid again. the alarm switch is off, and when I turned it on the alarm sounds. according to the book this is normal when the light is flashing but again doesn't indicate the meaning of a constant on.

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Kenmore , Refrigerators , Appliances
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2 Answers from these members:
Joseph Perez
I know how important it is to have a good working freezer in the home so that you can keep your food nice and fresh. While you are waiting for an expert answer, I did manage to find a link that will provide you with some good tips to help you with your freezer problem. I hope my link is useful.
by Joseph Perez Earned 1,551 community points in Kenmore
May 2nd, 2011
Answered in 7 minutes
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scott d
I can understand your concern about the red light staying on. The information you have received from Joseph is good but this seems to be a different type of problem. There is no meaning for the red light staying on constantly. However, if the alarm is still sounding when turned on, the temperature may not be cold enough yet. I suspect the led is just staying on instead of blinking. If the food was almost thawed, it will take a long time to cool back down to a good freezing temperature. The food will start freezing again at a higher temperature but is still not cold enough to turn the alarm off. The indicator and alarm should turn off when the temperature reaches approx. 7 degrees. Place a thermometer between some packages to check the temperature. If the temperature is down to 7 degrees or lower and the red light and alarm are still on, the most likely problem will be the alarm sensor # 5308037992 is stuck and need to be replaced. I hope this will help you. If you would like more assistance any additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

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by scott d Earned 3,139 community points in Kenmore
May 3rd, 2011
Answered in 16 hours
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