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error code "f" in kenmore elite oasis HE (110.28062800)

my machine is giving me error code "F" (no other numbers or digits). i followed the manual's instructions to clear the code by pressing "stop" then restarting. however, after a moment, the washer stops & the code comes back. the only information the manual gives if this happens is to "call for service" - before i make the call, i want to know what is causing the error & how costly the repair is likely to be. thanks for any help you can give!!!

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Kenmore , Washers
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Manage My Life
Hi susannahva, I am experiencing the same issue. the "F" error code on my Kenmore Elite Oasis He washer in the exact way as you described. i contacted sears to activate my service plan since we have had this washer dryer combo since 2006 and its been repaired only once since then back in 2009. Anyway a service tech will be here tomorrow and i wil share what he/she finds. how did you resolve your issue?
by Manage My Life
November 13th, 2011
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Joey S
susannahva: I would suspect the motor control board is more likely faulty than the RPS sensor. The RPS sensor is approximately $30.00 and the motor control board is approximately $175.00 and I would let the technician decide/diagnose which one to replace in case he diagnoses it wrong and you wouldn't be stuck with a part not needed.
by Joey S Earned 1,944 community points in Kenmore
May 19th, 2011
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Manage My Life
Thanks again, Joey... I called the technician back & he confirmed that he did double check with the procedure you described when he was here yesterday. He mentioned that as he was testing the machine he received the "uL" error code (even though the machine was empty) and that the machine did not want to reach its full spin speed... and all of those things combined lead him to believe it was the RPS sensor. What are your thoughts on this? What would a new RPS sensor cost for this machine? Thank you!
by Manage My Life
May 18th, 2011
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Joey S
susannahva: If there are no loose wire connections or anything under the basket or washer creating friction on the motor then I would suspect the motor control board rather than the RPS sensor. I would have the technician double check his diagnoses by ohming all the wires and wiggling them to insure there is no intermittent connection.
by Joey S Earned 1,944 community points in Kenmore
May 18th, 2011
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Manage My Life
Hi, Joey - I had a local repairman look at the machine. He verified that it is NOT a loose wire connection. How much would a new RPS cost, were we to go that route? Also - I have been reading online about other consumers receiving this error code & the problem ended up being the electronic control board & they were the subject of a recall. I checked & our machine was not within the serial number range of the recall, but I was also told that the reason for that could simply be that Sears had not yet received enough complaints in my range to have extended the recall (the recall ended at CT-something & ours is CY). What are your thoughts on this? Thanks!
by Manage My Life
May 17th, 2011
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Joey S
Susannah: I believe it may have a loose wire connection in the rps circuit. If something was under the basket it would likely display F51 constantly and not intermittently. Since the basket spins freely I do not believe it's a friction problem. I suggest calling a technician to diagnose and repair your washer. It could be the rps sensor, wiring or an intermittent connection within the control board. F51 is not always easy to diagnose the cause.
by Joey S Earned 1,944 community points in Kenmore
May 11th, 2011
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Manage My Life
Hi, Joey - Thank you for your answer!

An update: As I was unloading the wet towels from the washer, when I had almost finished, as I lifted out a handful of towels, the washtub kind of "popped up" - making me wonder if somehow the weight of the load had caused the problem (even though it was not an overstuffed load of towels, and I am certain I had washed that number before without incident). Thinking that perhaps the tub had reseated itself properly, I did a quick "Express Wash" with the few remaining items left in the tub & it went through the load with no problem at all.

I was thinking the problem was resolved & loaded a few of the sopping wet towels back into the machine to do a quick "Spin" - not wanting the excess weight from all the water to cause an error if I just started a regular wash load with them so wet. Well, before long, the washer stopped, displaying the Unbalanced error code (uL) - though without attempting to auto-correct for itself as it usually does... I thought at first it was just the weight of the water & the fact that the load hadn't been through a full wash to evenly distribute the items, and I manually shifted them. But the error code kept coming back, even when items were removed from the washer. So I turned the machine off and tried washing the few items on a "Heavy Duty" load, as I had read elsewhere this was sometimes best for heavy items. But this time, it went back and gave me the error code "F51" again.

I have read elsewhere on this site that error code "F51" can come from an item having been caught under the washing machine or having somehow slipped down on the outside of the tub. With the tub empty, I am able to fully rotate it without any problem, though - so I am thinking that must not be it.

Can it be that the tub is somehow not seated properly? Or do you still think that it is a loose connection?

Thank you again for your patient help!
Susannah
by Manage My Life
May 11th, 2011
Answered in 21 hours
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Joey S
Thank you for your question and I understand your concern.

Generally speaking it would or should have displayed a digit/number after the letter "F". Without a fault code digit I would not have a clue where to start diagnosing the washer.

I added an image below with instructions on how to bring up and display saved fault codes.

The service fee will cost approximately $130.00 to come out and diagnose the failure. The $130.00 includes labor but not parts.

Reply with your results for further diagnostic assistance.

I see by your second replay that it displayed "F51". This means a RPS sensor is not able to detect motor action. The RPS connections will need to be checked at the motor and where it connects at the control board. This type of failure code is usually caused by a loose connection.

Note: Disconnect the power cord before servicing your washer.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

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by Joey S Earned 1,944 community points in Kenmore
May 11th, 2011
Answered in 19 hours
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Manage My Life
thanks, james! in the meantime, i have also tried unplugging & restarting the washer. when i did that, i noticed that there ARE other numbers with the code... it is actually F-51.
by Manage My Life
May 10th, 2011
Answered in 3 hours
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Manage My Life
I'm sorry that you are having some difficulties with your Kenmore Washer. I did a little research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.
by Manage My Life
May 10th, 2011
Answered in 4 minutes
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