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Manage My Life

Kenmore Refrigerator
Model 253.51392106

by Manage My Life Last activity date:
May 23rd, 2011

My Kenmore side by side fridge is not staying cold. It is set on the coldest setting. The Freezer side is fine. What can I check to troubleshoot? Model 253.51392106

Tags:
Kenmore , Refrigerators , Appliances
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Answers (11)
scott d
The complete control panel assembly # 5303918283 is available at the link listed below. However, this can be a difficult part to replace and I recommend having a technician make this repair. You can call 1-800-469-4663 to schedule a tech to come out. Thank you for using Manage My Life.
by scott d
May 23rd, 2011
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Manage My Life
O.K. it is the air difuser box. Can I order the control panel somewhere?
by Manage My Life
May 20th, 2011
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Manage My Life
Thank you - I will go try this.
by Manage My Life
May 20th, 2011
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scott d
I'm sorry for the confusion. The control housing is inside toward the front of the refrigerator (see picture). This housing is L shaped and the diffuser will be located on the left side of the wall toward the back. I hope this will help you.
by scott d
May 20th, 2011
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Manage My Life
I the control housing in the back of the fridge? Front of fridge? Inside the fridge?
by Manage My Life
May 20th, 2011
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scott d
The diffuser is located in the control housing (see first picture). The second picture shows the housing and how to remove it. The bottom picture shows the damper door inside the arrows. Be sure to disconnect power to the unit before removing the control panel. I hope this will help you.
by scott d
May 20th, 2011
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Manage My Life
The part's picture you sent me does not tell me wher the difusser is in order for me to check to see if the damper is open. Please send me a picture of where the difusser is. Back, front or side of fridge and how do I get to it.
by Manage My Life
May 19th, 2011
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Manage My Life
There is no frost so I will have to check out the air difusser
Thank you
by Manage My Life
May 18th, 2011
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scott d
I'm sorry you are having this problem with your refrigerator. You have received some good general information from James. This type of problem will normally be due to poor air flow. First check for a heavy frost build up on the back wall in the freezer. If you notice a thick frost accumulation, this will be a defrost related problem. This can be caused from the defrost control board, the element or the bi-metal. In this case, you can open the door and turn the unit off for several hours to allow it time to defrost. When all the frost is gone from the front and behind the panel, it will cool ok again until the frost builds back up. This will take a few days and allow time to get it checked.

If there is no frost accumulation, then this will probably be a problem with the damper in the air diffuser not opening. In this case, there is a complete control panel assembly # 5303918283 that would correct this problem. A technician will be needed to install this kit. I'm listing a site you can access, to have a tech come out. Here is a link for the website:

Sears Home Services

. Now, if you can gain access to the air diffuser (# 115 in picture) and if the damper inside is closed, you can wedge it open temporarily so the fridge section will cool. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.
by scott d
May 18th, 2011
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Manage My Life
Thank you - I will check it out!
Answered in 30 minutes
by Manage My Life
May 17th, 2011
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Manage My Life
I'm very sorry that you are having some difficulties with your Kenmore Refrigerator. I did a little research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.
Answered in 9 minutes
by Manage My Life
May 17th, 2011
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