Skip to content
Manage My Life

Why is ice forming on the floor of my frost-free freezer?

Kemore Top Freezer Refrigerator Model 79573252301
I looked up the owners manual and read all the troubleshooting pages and no mention is made of this problem. People have told me that the drain for the water to run into the defrost water pan at the bottom of the refrigerator is clogged and needs to be cleaned, but I can't find any access to a drain opening anywhere.

Refrigerators , Appliances
Sign in to answer a question
2 Answers from these members:
Manage My Life
Ice build up is the alarm that there is a problem. If it is the drain, I attached the schematics for your model at Sears Parts Direct if you would like to check the images . I also added the owner's manual and a previous expert post for this issue. I attached the links below. Hope this information helps.
by Manage My Life
May 20th, 2011
Answered in 11 minutes
0 votes
scott d
I'm sorry you are having this problem with your refrigerator. You have received some good general information from Barbara. This type of problem will be caused from a frozen drain. The drain is located behind the back panel in the freezer. To access the drain first, disconnect power from the unit. Now, you will need to take everything out of the freezer, so the back panel can be removed. With everything out, you can pull the back panel forward (see picture). You will now see the evaporator and under it the drain channel. Remove the ice with a hair dryer and then you will be able to see the drain hole. To clear the hole you will need to use hot water. Keep pouring hot water into the hole and wiping the excess until the hole is clear and water runs down to the bottom drain pan. This can take awhile depending on how deep the ice has traveled. I hope this helps you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

by scott d Earned 139,392 community points in Appliances
May 23rd, 2011
0 votes
Didn't find what you are looking for? Ask a question
Get up to
% off
On Refrigerators