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Lawn mower won't stay running.

I recently purchased a Craftsman 21'' lawnmower (Model #247.38821). This is the second time using it. The mower won't stay running. It turns-over, runs for about 15-30 seconds and then cuts off.

Craftsman , Lawn Mowers
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3 Answers from these members:
Mark T
Thank you for your question.

I am sorry you are having a problem with new mower. First, make sure the tank is full of fresh fuel and the oil level in the engine reads full. If the gas is older than five weeks old, it should be replaced. If the fuel is fine, I recommend taking the mower to one of our drop off locations to have it serviced. The reason is, the mower has a two-year warranty and if there is a problem with the mower, we like to get it corrected as soon as possible.

Here is a link that will provide the nearest drop-off locations:

Sears Home Services


Please let me know if you need further assistance with the mower.

Thank you for using Manage my life.

Mark T.
by Mark T Earned 1,698 community points in Craftsman
May 23rd, 2011
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