Thank you for your question.
I am sorry you are having a problem with new mower. First, make sure the tank is full of fresh fuel and the oil level in the engine reads full. If the gas is older than five weeks old, it should be replaced. If the fuel is fine, I recommend taking the mower to one of our drop off locations to have it serviced. The reason is, the mower has a two-year warranty and if there is a problem with the mower, we like to get it corrected as soon as possible.
Here is a link that will provide the nearest drop-off locations:
Sears Home Services
Please let me know if you need further assistance with the mower.
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