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Manage My Life

Maytag Neptune MDG5500AWW gas dryer

by Manage My Life Last activity date:
June 3rd, 2011

My Maytag Neptune MDG5500AWW gas dryer does not hold the flame after it ignites. The flame only stays on for about 30 seconds and then goes out. I have changed the coils and it still does the same thing. Any suggestions?

Dryers , Maytag , Washers
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Answers (3)
Lyle W
If you are testing the dryer with the drum empty, this short cycle time could be normal. I recommend that you fill the dryer with a medium load of wet towels when testing the burner. Make sure that the dryer is fully reassembled.

If the dryer still is not heating properly, then you could have a bad operating thermostat or failed high limit thermostat causing this problem.

The first image below shows the wiring diagram for this type of dryer. The exact wiring for your model may be different depending on your serial number.

The second image shows troubleshooting for the heating problem that you have and a location of the components in the dryer. The third image shows the diagnostic test procedures for this dryer.

Since the burner initially ignites, the operating thermostat and high limit thermostat are apparently okay at room temperature. You can heat up those thermostats with a heat gun or hair dryer. If one of the thermostats "opens" just above room temperature then it will need to be replaced. There is also a thermistor (temperature sensor) that is used in this dryer. If that thermistor is bad, the heat will shut off prematurely. You can check the resistance of that thermistor using a volt/ohm meter. It should measure around 10K ohms (10,000 ohms) at room temperature. If that thermistor is bad it will need to be replaced.

You can order parts from the

Sears PartsDirect

website. You may need assistance in ordering the correct parts for your dryer. You will normally need the serial number when ordering parts. If you determine the failed component and need help ordering the correct part, reply with the serial number and a description of the part that you need.

This dryer can be complicated to diagnose and repair. Reply with additional details if you need more help diagnosing this failure. Include the serial number in your next reply.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

by Lyle W
June 3rd, 2011
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Joseph Perez
I know how important it is to have a good working dryer in the home so that you can dry your freshly washed clothes. While you are waiting for your expert answer, I did manage to find a link that will provide you with some good information to help you with your question. I hope my link is useful.
Answered in 7 minutes
by Joseph Perez
June 1st, 2011
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Manage My Life
Diagnosing dryers can be difficult. While you wait for the expert to review your model, you can check a similar question from a previous expert post if you like. I attached the link below. If you do decide to have a technician diagnose and make repairs, an option is to visit Sears Home Services and use the handy scheduler.
Answered in 6 minutes
by Manage My Life
June 1st, 2011
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