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Manage My Life

How to fix a freezer that won't stop running?

by Manage My Life Last activity date:
June 6th, 2011

Repair person replaced the circuit board & read out on the door. Didn't fix problem. Said he found a broken connection in the harness wires. My husband took the door apart & the harness is sealed in the door. Now what?

Tags:
Refrigerators , Cookware
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Answers (11)
Lyle W
The normal temperature setting is zero degrees. At that temperature, any ice cream that you store in that freezer will be firm but "scoopable". The freezer will probably run about 75% of the time when the freezer is set at that temperature but it will still be fairly energy efficient. Compressors on modern freezers are designed to run longer. They are smaller than the compressors on older models. If you are not storing ice cream in there and don't mind a higher temperature, then you can set the freezer at +2 or +5 degrees. I am glad to hear that your husband got that wire harness fixed. Great work. Let me know if you need anything else.
by Lyle W
June 6th, 2011
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Manage My Life
Hope you enjoyed your day off. No problem about the delay. No need for a new door or thermistor but thanks for all that info. I filed it away. We replaced the battery & no more flashing display. I bumped up the temp to 10ª and the freezer is cycling just fine. What IS the suggested setting? Our freezer is in the house. We appreciate all your help & kudos to my husband for figuring out how to rewire the existing door panel. Yea! for handy men.
by Manage My Life
June 6th, 2011
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Lyle W
Sorry for the delayed response. I was off Sunday. The "6" alternating in the display indicates that the battery is low. Replacing that battery should fix that problem. The wiring is completely contained in that door panel (part 216557844). You would need to use the electronic control from the previous door panel. The inner door panel and gasket would also need to be transferred to the new door panel. The thermistor is a temperature sensor that will be plugged into the main control board. It is not illustrated on the parts diagram. It will be in the freezer cavity not in the door. That component is likely working if the freezer is reaching the -4 degree temperature that it is set at. If you need to replace it, I will probably need to research a part number for it. You can check for a part number on that thermistor if you can locate it. Unplug the freezer and use the wiring diagram shown above to locate that thermistor if possible. Check the component for a part number. Reply with additional information if you want to replace that component and need more help. If the set temperature is -4 degrees, it may not be unusual for the freezer to run constantly depending on the ambient temperature of the space that the freezer is in. I hope that this additional information helps. Reply with additional details if you need more assistance.
by Lyle W
June 6th, 2011
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Manage My Life
You mentioned that if the freezer is below freezing & keeps running that it could be the thermistor. I see by the parts list that is is part of the door. Is that illustrated above the locking system? It says it is not numbered. And what is it attached to? The display? Help.
by Manage My Life
June 5th, 2011
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Manage My Life
The freezer is rewired & put back together & has cooled down to -4ª. That is where I had it set before. The display is flashing back & forth between -4 & the #6 but not going off. Does the display need to be reset? If so, how do I do that? Thank you.
by Manage My Life
June 5th, 2011
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Manage My Life
Well, it is wired & running. So I guess that leaves us to order a new door. Still need answers to the above questions.
by Manage My Life
June 4th, 2011
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Manage My Life
Ok, my husband is going to check the harness to confirm if there is a broken circuit. Next he is going to see if he can't wire it to make the display come on. If that works, then we need to replace the door. I take it by the charts, that all we would need to order is the part of the door that has the harness foamed in. Does that include the display or do we just use the old one? All other connections should be ok, right? I looked up thermistor & it was not on the diagram but I googled it to see what it looked like. It that replaceable easily? I had the temp set at -4ª when the display went off. Since the food stayed frozen, I am assuming that it stayed at that temp. Thank you for your help and answers.
by Manage My Life
June 4th, 2011
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Manage My Life
Thank you, Lyle. Replacing the door is what I was thinking & not sure it is worth it. After noticing that the freezer kept running, we then took a closer look & saw that the display was out. However, all the food was still frozen so we didn't lose anything. It is just disappointing to have such trouble with a near new product when I have had such good success with Sears appliances in the past, most lasting 18-20 years. And then, not being able to fix it. Having to replace a whole door seems ridiculous Such are the times.
Answered in 21 hours
by Manage My Life
June 3rd, 2011
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Lyle W
Thanks for providing that model number.

The wiring diagram for that freezer is shown in the image below. The technician probably checked the resistance through the wires to determine that you have a problem with that wire harness that runs through the door. You may be able to use a volt/ohm meter to verify that failure yourself (with the freezer

unplugged to disconnect electrical power

). If the harness that runs through that door is bad, then you will need to replace that door to fix this problem since that wiring harness is foamed in place. You can order parts from the

Sears PartsDirect

website.

If the wiring harness is okay, you could have a problem with the thermistor (temperature sensor) if the freezer is below zero degrees and continues to run constantly. If the freezer is not below 8 degrees, then you could have a problem with the sealed system that is preventing the freezer from cooling properly.

If you need more help, reply with additional details and we will try to assist you further.
Answered in 21 hours
by Lyle W
June 3rd, 2011
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Manage My Life
The model of my freezer is a Kenmore Elite #25326472100. A new circuit board has been tried & a new display to no avail. We see that the wiring harness is sealed inside the door with no way to get to it to replace it. So now what to do with a relatively new freezer?
Answered in 4 hours
by Manage My Life
June 2nd, 2011
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afritz afritz
Providing a complete model number to your question will definitely help an expert better your search. If you would like to reply to this thread with a complete model number included I would be more than happy to assist you. Have a great day.
Answered in 7 minutes
by afritz afritz
June 2nd, 2011
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