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Manage My Life

Whirlpool Gold bottom freezer is leaking water onto the floor from the door. There is also sheet of ice at the bottom of the freezer. Is something clogged?

by Manage My Life Last activity date:
September 5th, 2013

Our Whirlpool Gold bottom freezer has suddenly decided to randomly leak water from the door onto the tile floor. We also see a sheet of ice at the bottom of the freezer. The door seals seem good, especially since it's only a year old. Is some sort of drain clogged? Note: We do NOT have our automatic ice maker hooked up, so there is no water line going to the fridge. Thank you for any help you can give!

Tags:
Side-by-Side Refrigerators , Refrigerators , Whirlpool , Appliances
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Answers (22)
Bill W
Hi,



Thanks for contacting 

ManageMyLife

. I understand how frustrating it is having trouble with your appliance.



There are 2 things that go wrong with this type of refrigerator:



 1 is the duckbill, the black nipple, becomes gooey and does not open to allow water to flow into the drip pan. 



2. Sometimes ice forms at the opening of the drain just under the evaporator and technicians will often use this drain probe to keep the ice thawed in that area.  Care must be used when installing the probe because if it contacts the drain tube and melts a hole in it the water will get into the interior insulation and cause a major problem.  These probes are best installed by technicians, which will provide you a 90 day warranty. 

         

           



Please feel free to let me know if you need further assistance. We are always here to help.



Thank you for using ManageMyLife.com.



Bill
by Bill W
September 5th, 2013
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Manage My Life
Thanks for all the good info here. I have the exact same problem with my Whirlpool Gold. Today a Sears guy came and did several fixes, defrosted all the ice collected in the bottom, cleared the black nipple that clogs and also added a heating element of some sort. Well I have 90 days to see if this fixes this bizarre leak. I have some wood floor damage and am going to get in touch with Whirlpool to see If they will compensate me for the new wood required. It's worth a try anyway. The Sears guy was great, explained the whole problem so we will see if this really works. He showed me some damage photos from other people with the same problem. Some were very major. Mine is hopefully not too bad unless it leaked through the floor. Good luck. Don't wait too long to fix this. At least they know what is going on now.
by Manage My Life
July 31st, 2013
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Manage My Life
Whirlpool Gold bottom freezer, MOD GX5FHTXVB0.
Accumulating sheet ice on freezer floor. Help?

It is just my Wife and I, and our 19 month old Whirlpool Gold bottom freezer, MOD GX5FHTXVB0. It is accumulating sheet ice on freezer floor. I read your thread on how to melt the ice with a hair dryer. I just need some more guidance on removing the evaporator cover to possibly clear a drain problem, if that is the problem.
Any help, advice, clues, or video links would be appreciated.
Thanks,
Dave
by Manage My Life
December 25th, 2012
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Edgar Guevara
Hello everyone thanks for the info it's been very help full, Jimmy K I done all of the above but my question is how would I know if the drain if actually working properly? I pour down the 1/2 cup of hot water but it does not go down what gives?
by Edgar Guevara
December 20th, 2012
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Manage My Life
How to get top tray out: see picture
by Manage My Life
November 10th, 2012
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Manage My Life
I am having the exact same problem with water periodically being all over the floor, and a thick sheet of ice at the bottom of the freezer. No water is even hooked up to the fridge, and Im scared to see what the hardwood looks like under the fridge. We have only had this refrigerator for a little over a year. I am very disappointed in the way appliances are built these days, hard earned money was spent to purchase this appliance. That aside, I will attempt the above suggestions and hopefully avoid the cost to have a repairman come out. Thank you for your help...
by Manage My Life
September 12th, 2012
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Manage My Life
There is also a HUGE CHUNK of ice along the bottom of the freezer!!! It will take forever to melt that! Wow!!!
by Manage My Life
August 9th, 2012
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Manage My Life
I have a model # GX5FHDXVQ03 (Whirlpool) that is leaking at the base of the freezer door all along the front. It leaks periodically, not continuously. Can you give me instructions as to how to fix it myself? it is going to ruin my hardwood floor if I don't do something. The refrigerator is barely a year old! Can you help?
by Manage My Life
August 9th, 2012
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Manage My Life
Homer, the air baffles you describe will snap out of the freezer. I don't know what the problem is with the freezer basket. I think you might be better off to go to

Sears Service

and get a Sears technician to repair the refrigerator. If parts are damaged or broken in the repair, the cost to replace them can exceed the cost of a repair.
by Manage My Life
December 15th, 2011
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Manage My Life
Mr. K.
This is Homer again. On the evap. wall I have the thing that directs the air to the fridge and another thing about one and a half inches wide and about 4 inches long. Do these things snap out before you remove the wall or is there another way to do this? Also the top drawer has stops in the plastic tracks that lock it in. It looks as if you would have to remove the complete track. Thanks for your help.

Homer
by Manage My Life
December 14th, 2011
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Manage My Life
Homer, I am sending some images from the owners manual showing how to remove the freezer drawer front. Hopefully with the drawer front removed you will be able to remove the baskets.
by Manage My Life
December 13th, 2011
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Manage My Life
Homer, I am attaching 2 images from the owners manual showing how to remove the drawer front. Hopefully with the drawer front removed, you will be able to remove the baskets. You should not have to bend the evaporator cover to remove it. You might have to warp it some, but not bend it.
by Manage My Life
December 13th, 2011
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Manage My Life
my whirlpool model # is gb2fhdxwb01. My evap. cover seems to be the entire back of the freezer. It looks as though I will have to bend it to get it out so I'm not going to try it until I here from you. I'm concerned that this model has a different approach. I can't get the top drawer out to get really good access. It seems to be building up water real fast. It also is 1 year and 1 month old.
by Manage My Life
December 13th, 2011
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Manage My Life
Thank Jimmy, I will try that. Keep you posted if it works.
by Manage My Life
October 4th, 2011
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Manage My Life
Rich, pull the freezer drawer out as far as it will go. Tilt the wire baskets up in front and lift them off the drawer. The gears do not have to align with anything. The gears keep the baskets from twisting. With the baskets removed, pick up on the door of the drawer and remove it from the side rails. This will let you access the evaporator cover in the freezer.
by Manage My Life
October 4th, 2011
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Manage My Life
It's a Whirlpool Gold model: GI5FSAXVY02.
Thank so much
by Manage My Life
October 3rd, 2011
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Manage My Life
Rich, your refrigerator must be a different type than John's. Send the complete model number of the freezer and I will send you instructions for removing the drawer from the freezer.
by Manage My Life
October 3rd, 2011
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Manage My Life
I have the same issue. But my problem is that I can't get to that back freezer to remove the panel. There is a wire tray that sits on top of the guide rails. There is a bracket attached to the left and right sides of the interior freezer. Even if I remove the 2 screws, there is this interlocking gear system that I cannot figure out how to dismantle. Any ideas?
by Manage My Life
October 3rd, 2011
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Manage My Life
John, thanks for using Manage My Life.
by Manage My Life
June 23rd, 2011
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Manage My Life
Hey, thanks, James and Jimmy! I will let you know how things work out.
by Manage My Life
June 23rd, 2011
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Manage My Life
The link that James R sent has good information for solving your problem.

Disconnect the power to the refrigerator before removing any panels.

After you remove the evaporator cover, melt the ice with a hair dryer.

Don't use a sharp instrument to remove any ice or frost. The evaporator coil is aluminum and will puncture easily.



Put some towels on the floor to absorb the water that will leak while you are defrosting the ice. When the drain is cleared, pour 1/2 cup of very hot water through the drain to remove any algae that has collected.

If you have questions, reply on this thread and include the model of the refrigerator. I will be glad to help.

If you are not comfortable doing this repair, you can go to

Home Services

and get a Sears technician to repair the refrigerator.
by Manage My Life
June 23rd, 2011
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Manage My Life
I'm sorry that you are having some difficulties with your Whirlpool Gold Refrigerator. I did a little research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.
Answered in 9 minutes
by Manage My Life
June 22nd, 2011
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