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Whirlpool Duet washer coding F11

My washer has either a failed or worn component : MCU, CCU, wire harness? This is a 2004 machine, Sears will come out to the house and look at it but for a price. My husband is very handy, just not sure which component is the problem. So here is the machines behavior:

It will start a wash cycle, begin initially by filling with water, then its like it doesnt know what to do next so it just stops and flashes F11. Which component will cause this behavior?

Whirlpool , Washers
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3 Answers from these members:
Lyle W
As indicated in those links for previous answers that Pvalde2 posted in the above response, the F11 code indicates that the CCU (Central Control Unit) detects a communication error between the CCU and the MCU (Motor Control Unit). This failure can be caused by a wire harness connection problem between those components. It can also be caused by a wire connection failure between the MCU and the drive motor. A problem with the door switch could also cause this problem. I provided technical information about your Whirlpool Duet washer in the image below. The first image provides general information about the control boards and the motor. The second image shows basic access information for the components. Be sure that you


the washer before accessing internal components. The third image shows testing information for the components and provides a wiring diagram. It also has connection locations on the control boards. I recommend that you

unplug the washer

and check the wiring connections between the control boards, drive motor and door lock assembly first. Unplug the connections and plug them securely back in. This will sometimes fix your problem. If not, you can check the resistance through those components using a volt/ohm meter and following the information shown in that third image.

This F11 code is sometimes difficult to diagnose and repair. The most common cause of this failure is a bad CCU control board. That is an expensive component. I recommend that you check for other causes before replacing that CCU.

You can order parts from the

Sears PartsDirect


I hope that this information helps. If you need more assistance, reply with additional details (including the full model number of your Whirlpool Duet washer).

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

by Lyle W Earned 69,147 community points in Washers
June 30th, 2011
Answered in 15 hours
chris jean
Where are the images. I joined just so I could see the images.
1 votes
Manage My Life
A Washer is definitely something we depend and when starts malfunctioning it can be a big inconvenience. I have attached some links below that give great information on way this may be happening. Hope it helps!
by Manage My Life
June 29th, 2011
Answered in 7 minutes
0 votes
Jeff Hagner
The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

If the washer starts to fill but the drum NEVER moves, your MCU is bad

If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

If you are interested in having me repair your CCU for you, I offer that service on "e bay" (website coming soon). My username there is "jhagner"

by Jeff Hagner Earned 15 community points in Whirlpool
February 19th, 2014
0 votes
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