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How do I reset my microwave keypad?

I have a Kenmore microwave hood, model # 72181043700. My housekeeper was cleaning the microwave door today and perhaps pressed everything on the keypad at once (just my guess). Later, the keypad didn't work. When I pressed the time setting for my food, it got stuck on that time, and nothing else worked. For instance, the "Start" feature doesn't work. I unplugged the microwave to see if that would reset it, but that didn't help. Is there something I can do to get it working again?

Kenmore , Microwaves
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2 Answers from these members:
Manage My Life
I'm very sorry that you are having some difficulties with your Kenmore Micro-wave Hood unit. I did some research for you at and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to
by Manage My Life
July 29th, 2011
Answered in 9 hours
0 votes
Korinna Sierra
It is possible the child lock feature was pressed by mistake. You can hold down the Start button for approximately 4 seconds to see if the unit will resume normal operation.

The only way to reset the microwave is to unplug it from the outlet for 20-30 minutes. If the reset doesn't work, service will be needed. If some of the keypads work and others do not then the problem might be a bad keypad ($50.45). If none of the keypads work then it will likely be the control board ($89.63). Microwaves are not good do-it-yourself projects. Even unplugged they retain a lethal amount of voltage that can cause bodily harm. A microwave radiation leakage test must be performed. The labor will most likely run around $130. Service can be scheduled at the following link:

Sears Home Services

by Korinna Sierra Earned 16,292 community points in Kenmore
July 29th, 2011
Answered in 18 hours
0 votes
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