I have the same problem and only been using my refrigerator 6 months. I purchased a whole house full of Sears Kenmore Elite appliances for the new house we built back in 1990 and ALL of that stuff except for the Microwave is running today...........no service calls for the past 20 years. I moved in our next NEW house in Febrary 2013 and once again I bought a whole house full of Kenmore elite appliances since I had such good service out of the purchases in 1990. NOW LESS THAN 7 MONTHS INTO THEIR USE I have a problem with the refrigerator. THERE IS NO SUCH THING AS "ELITE" TODAY IN ANY OF THE APPLIANCES, ANY BRAND............THEY ARE ALL TRASH........CHEAPLY MADE WITH PLASTIC AND LOW QUALITY PARTS. And on top of that these parts are made overseas by workers making 25 CENTS an hour. SO SEARS AND ALL THE OTHER BRANDS ARE GETTING THEIR PARTS MADE CHEAPER AND GETTING THE LABOR DONE CHEAPER AND STILL CHARGING EXTRA HIGH PRICES FOR NOTHING BUT A PIECE OF JUNK! I paid ALOT more for these appliances than I did in 1990 even taking in inflation. And yet I can't expect to get QUALITY appliances that will last at least a year with NO PROBLEMS! When I bought the appliances I asked the salesman would I get 20 years of service out of these appliances like I did my previous ones, he said no, you might get 6 or 7 years if you're lucky. THESE COMPANIES COULD STILL MAKE GOOD QUALITY APPLIANCES IF THEY WANTED TO, BUT THEY'D RATHER MAKE SOMTHING CHEAP AND WORTHLESS AND MAKE A HUGE PROFIT AND THEN SELL WE SUCKERS ANOTHER ONE IN 4 OR 5 YEARS. IT'S A SHAME AND A DISGRACE THAT AMERICAN COMPANIES WON'T PRODUCE QUALITY PRODUCTS FOR A DECENT PRICE ANYMORE. EVEN WHEN YOU BUY THE "ELITE" PRODUCTS, YOU'RE STILL GETTING LOW-QUALITY TRASH.