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Error Code Er 1F on new Kenmore Elite Bottom Freezer Refrigerator

Got a new Kenmore Elite Bottom Freezer Refrigerator less than one month ago. P/N MFL62184-417, Model number 795.72053.110, serial number 107KR00736. Fridge will not dispense water or ice. Fridge still has power (obviously, or wouldn't display the error code). Still maintaining temperature. Ice dispenser is free of jams/clogs. Water supply valve is on. Dispenser still has ice in it. Worked just fine for the past 3 weeks, up until today. Has not been moved since initial install. Use & Care Guide has no info on error codes. Kenmore connect is not open 24/7. Any ideas? Thanks!

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Kenmore Elite , Refrigerators , Appliances
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19 Answers from these members:
afritz afritz
by afritz afritz Earned 36,383 community points in Appliances
August 26th, 2011
Answered in 9 hours
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0 votes
Fred M
by Fred M Earned 49,663 community points in Appliances
August 27th, 2011
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Steve White
Are they charging for the part since there is a service flash and they know this is a common defect?
1 votes
Manage My Life
by Manage My Life
June 8th, 2012
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0 votes
Fred M
by Fred M Earned 49,663 community points in Appliances
June 9th, 2012
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0 votes
Manage My Life
by Manage My Life
June 9th, 2012
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0 votes
Fred M
by Fred M Earned 49,663 community points in Appliances
June 10th, 2012
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0 votes
Manage My Life
by Manage My Life
December 1st, 2012
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Steve White
Please post the results from talking with supervisor, I am having the same problem. Are they charging for the part?
0 votes
Manage My Life
by Manage My Life
June 11th, 2013
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0 votes
Fred M
by Fred M Earned 49,663 community points in Appliances
June 15th, 2013
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0 votes
Manage My Life
by Manage My Life
August 13th, 2013
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0 votes
Manage My Life
by Manage My Life
August 13th, 2013
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Deborah Girvan
I agree - this is a known problem for apparently many customers. They should recall the product. I'm going to report it to the Federal Trade Commission. http://www.consumer.ftc.gov/articles/0228-solving-consumer-problems
Deborah Girvan
This is not the first defective product we've purchased from Sears.
0 votes
Fred M
by Fred M Earned 49,663 community points in Appliances
August 17th, 2013
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0 votes
Manage My Life
by Manage My Life
September 3rd, 2013
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0 votes
Manage My Life
by Manage My Life
September 5th, 2013
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0 votes
Manage My Life
by Manage My Life
September 5th, 2013
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0 votes
Fred M
by Fred M Earned 49,663 community points in Appliances
September 8th, 2013
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3 votes
GARY BISHOP
by GARY BISHOP Earned 7 community points in Kenmore Elite
April 2nd, 2014
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Deborah Girvan
Ours just got the same error code after only 18 months. Obviously they're using cheap components or there's a deficiency in the product. We paid over $3.,000 for this Kenmore refrigerator and I'm more than ticked I have to pay for repair and service and buy insurance to cover their defective product - this problem is documented back to 2011
0 votes
Martha Gordon
by Martha Gordon Earned 8 community points in Kenmore Elite
July 16th
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0 votes
Garth Anythingiron
by Garth Anythingiron Earned 8 community points in Kenmore Elite
August 4th
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CONNIE APPLEBACH
I am with you. I have to defrost my freezer on a 4 year old, top of the line Kenmore Elite refrigerator every 3-4 weeks. I absolutely HATE this. They came out 3 times while under warranty to clear Ice from inside the back wall of freezer.
0 votes
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