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Kenmore Washing Machine HE2 wont power on

Kenmore Washer He2 Model # 402.4903 will not power on. Worked fine before.

Kenmore , Washers
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2 Answers from these members:
Manage My Life
Having your appliance work one day and the next day it gives out can be disappointing. While you are waiting on an expert to answer your question, you can set service with a Sears technician so they can fix this problem. I have attached the link below. Hope this helps!
by Manage My Life
September 5th, 2011
Answered in 4 minutes
0 votes
Lyle W
Check the house circuit breaker for the washer outlet plug. Make sure that the washer is plugged into a working outlet. Plug a lamp or small appliance into the outlet for the washer to make sure that it is working.

If you find no problem with the outlet, then you could have a problem with a control board or a wiring failure. You can

unplug the washer

and remove the top panel as shown in the third image below. The voltage supply and neutral connections to the main control board are traced on the wiring diagram in the first image. The second image shows a photograph of the main control board with the wiring connections labeled. I recommend that you check the connection of the blue wire on the CN2 Pin 1 and the white wire on the Main Relay (RY1). Also check the wire connection between the main control board and the display. If you find no problems there and you are able to


verify voltage on the blue and white wires using a volt/ohm meter, then you can conduct that check. NOTE:

You should only conduct that live voltage check if you are completely confident in your technical ability to safely execute it

. If in doubt, I recommend that you have a service technician check the washer. Here is a link for the Sears Service website:

Sears Home Services

. NOTE: Be sure that you

unplug the washer

after conducting that live voltage check if you conduct it yourself.

If the main control board is getting voltage then you may need to replace that component since the washer will not power up. If that control board is not getting voltage, you could have a problem with power cord, the EMI filter or the wiring.

You can order parts from the

Sears PartsDirect


If you need more help, reply with additional details and we will assist you further.
by Lyle W Earned 136,254 community points in Kenmore
September 7th, 2011
0 votes
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