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Manage My Life

Kenmore Elite Oasis HE washer off balance problem

by Manage My Life Last activity date:
February 17th

I have removed and examined all of the suspension rod assemblies(good condition and springs all same length) and removed the spin basket and cleaned out beneath it. After all of this work the machine still gets off balance in the spin cycle and sometimes gives the UL error code. I want to know if there are other things I can check into and possibly fix myself prior to resorting to a service call? I was thinking maybe the control board is the one on recall but do not know how to identify it or if that could even give us the off balanced situation with our machine?

I know it is Sunday, but I am really getting desperate to find a fix as we have loads of clothes to wash. The machine was working fine and has developed this off balance thing in the last couple of weeks, so it makes me think something has changed with it, but I know so little about appliances. Any help is truly appreciated!


Best regards,

Wes Spence

Tags:
Kenmore , Washers
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Answers (10)
Karen Lipney
Model 110.27072602. Experiencing the same problems others have reported with machine stopping and can't start again. Sears technician said it would cost $548 to fix and offered a coupon for money off a new machine. I don't think SO!
by Karen Lipney
February 17th
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Jim jimb
Model: 110.28032700 - I too am experiencing the out of balance spin (with UL) even when basket is empty.

I pulled the basket, with difficulty because of rust that had built up on the shaft.

I shook the shaft smartly to see if there is any play in the bearing. There appears not.

I cleaned and emery papered the shaft back to newness. The basket now "floats" easily up and down. I do note a slight lateral looseness in the basket on the shaft, while holding the tub stationary, and wonder if this is normal.

ALL this and I still get the wobble at spin up. I have read much about the tub and bearing; "limited 10 year warranty replacement if done by Sears Service", "Bearing not available separately", etc. etc. Don't know, first if any of this is true OR IF I even need it.

Inspected the suspension springs at the beginning. They are all the same height. Are the springs prone to 'weakness'. Don't know what to look for here, but the balls are well greased and move freely. The washer will be five years in July 2014. Help appreciated before I invest in new suspension kit.
by Jim jimb
February 7th
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Lyle W
NOTE: There have been some improvements made in the service procedure for that outer tub bearing since this thread was posted. The outer tub bearing is now available as a separate component. It can be replaced using special tools that the Sears Service technicians now have been issued. That bearing kit costs around $80. The labor for the technician would cost around $140 (at this time).
by Lyle W
February 7th, 2012
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Manage My Life
Hello Landell,
Thanks for all the help!
Just wanted to conclude this thread noting that my wife couldn't wait any longer for me to figure out what was wrong and fix it, and she called Sears and had a repair done today.
The repair consisted of new suspension rod assemblies and a wiring harness( I think it went from the bottom mechanism to the control board)
Just as a note, I think there should be a specification for the spring length on the suspension rods as that was one of the items replaced. The old springs and rods did not show any signs of wear, were not bent but apparently they were weak. If I had had a free length measurement of a good spring to compare them to I would have replaced them with new ones as one of my first options. I almost got to inspecting the wiring for the RPS etc. but the repair man beat me to it.
Thanks for all the help and for trying to help me work through this problem. It really is a big help to find you guys here and be able to ask all of our crazy questions and get some meaningful answers in return.

Regards,
Wes
by Manage My Life
September 21st, 2011
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Manage My Life
Wes,


The bearing is part of the tub and cannot be purchased separately. If you have a bad bearing you will have to replace the TUB and DRIVE SHAFT ASSEMBLY (part number W10128830).


I am including a link below that details the checks for the F51. Follow the troubleshooting that Lyle includes in his answer. I also am giving you the tech sheet for the oasis.

You may need to remove the basket and check for an article of clothing between the tub and basket.

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance as more details become available, please reply to this post. Thanks again for using Manage My Life. Landell
by Manage My Life
September 19th, 2011
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Manage My Life
Hello,
I did the diagnostics and when it activated the automatic mode it had a saved fault code:
F 51
I began the steps and it stopped in step C1 after filling until the basket floated, and then got the F 51 error. I cannot advance to the next step with the same button as we were using and need to know how to proceed or terminate the diagnostics? Will it be OK to unplug the power cable? Please advise as the Manual steps were not included with the other diagnostic attachment.
Regards,
Wes
by Manage My Life
September 19th, 2011
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Manage My Life
Hello Landell,
Thanks for the reply! Here are the details from my machine:
Kenmore Elite Oasis HE
Type 580
Model: 110.27072600
We have been trying to use the machine since the last post and intermittently it will do a load without going out of balance. 98% of the time the machine will get the UL error and stop, and after readjusting the load it goes out of balance again...repeating many times before it might finish the load. I will try and do the diagnostic test you posted above today and post the results here.
I am just trying to determine what is the faulty part so I can get an accurate estimate for the replacement costs if I do the labor myself. I am not an appliance technician but with the proper instructions I should be able to do the job.
I am half way convinced that the bearing is problematic and has not seized up yet so I am wondering if anyone has ever replaced the bearing for the spin basket without replacing the whole outer tub? Is the bearing just not available or just not easy to remove? If I can find a replacement bearing I possibly could cut the bad bearing off with a cut-off wheel and press a new one on and re-assemble the thing?
The thing with the bearing being the problem is that is spins up without any thumping or bad bearing noise so it is easy to think the bearing is OK? I will go see if I can do the diagnostic test now.

Regards,
Wes
by Manage My Life
September 19th, 2011
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Manage My Life
Hi Wes,

Thank you for submitting a question to Manage My Life. I know how frustrating it can be when appliances do not function properly.



The "uL" error code is displayed when the electronic control detects an off balance load. This can be caused by overloading, bad bearings in the tub, something between the tub and basket, or an issue with the electronics, just to name a few. Make sure the Drain Hose is not pushed too far down the standpipe as to cause a slow siphon of water from washer. Loosely load the basket no higher than the top row of holes in the basket, DO NOT pack the items down. This issue can be very frustrating to try and diagnose. I highly recommend having a trained service technician evaluate this problem. You can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.

I am including an image below that contains the diagnostic test for most Oasis washers. You did not include your model number, but this should work on your washer. Try running this diagnostic routine on your washer,

the washer must not have any clothing in it during the diagnostics

. If the washer goes through this diagnostic test without showing the uL error, try washing smaller loads.

Follow the procedures in this answer, and if I may be of further assistance please include your model number in a reply to this post.

Thanks again for using Manage My Life.

Landell
by Manage My Life
September 13th, 2011
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Manage My Life
Hello,
The manual lists 110.2706, 2707, 2708, and 2709, but the machine is running right now so I can't get the number from the machine. I will get the number when the load is finished and reply with it then.

Wes
Answered in 19 minutes
by Manage My Life
September 11th, 2011
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afritz afritz
Providing a complete model number to your question will definitely help an expert better your search. If you would like to reply to this thread with a complete model number to your question than I would be more than happy to assist you. Have a great day.
Answered in 5 minutes
by afritz afritz
September 11th, 2011
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