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My Kenmore Upright Freezer model 19502 is no longer cooling. Not operational. The light comes on but the freezer is not freezing.

Kenmore Freezer 19502

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Kenmore , Refrigerators , Appliances
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30 Answers from these members:
afritz afritz
I understand that your Kenmore upright freezer is no longer cooing. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful. Have a nice day.
by afritz afritz Earned 1,328 community points in Kenmore
September 24th, 2011
Answered in 11 minutes
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Fred M
If the compressor is running, warm to the touch, then you most likely have a sealed system problem.

If the compressor is not running then the control thermostat might be the cause.

There is a small access panel held on by screws you can remove to check if the compressor is running.

A sealed system problem would be expensive to fix and require a service call. Let me know is the compressor is running.
by Fred M Earned 4,120 community points in Appliances
September 26th, 2011
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Manage My Life
I think i have the same problem. Every so often I can hear a click, but the compressor does not turn on. It was warm to the touch when I opened up the access pannel to take a look.
by Manage My Life
November 12th, 2011
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Fred M
The click you hear is most likely the overload. If it clicks off then the compressor is trying to draw to much power to start. Usually the problem turns out to be a $30 dollar relay ot a bad compressor. This is something a technician should check.
by Fred M Earned 4,120 community points in Appliances
November 13th, 2011
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Manage My Life
I have the same problem. I purchased my freezer on April 22, 2011 and it quite operating on June 22, 2012. Is the sealed unit under warranty for longer than a year? I know my regular one year warranty just expired. Thank you for you assistance.
by Manage My Life
July 13th, 2012
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Manage My Life
I have the same problem. I purchased my freezer on April 22, 2011 and it quite operating on June 22, 2012. Is the sealed unit still under warranty for longer than a year? I know my regular one year warranty just expired. Thank you for you assistance.
by Manage My Life
July 13th, 2012
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Fred M
I can give a more certain answer with a model number but a sealed system warranty may be longer than the general warranty. If you can reply with a model number I can most likely give you the most accurate information about the warranty you have on your particular unit.
by Fred M Earned 4,120 community points in Appliances
July 14th, 2012
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Manage My Life
I also have the same issue. The compressor is running and very warm to the touch. The model number referenced inside my manual is 225. Also, the power light at the bottom of the freezer is barely flashing. Is that normal?
by Manage My Life
July 26th, 2012
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Fred M
The power light is likely okay since the compressor is running. If the compressor is running then check if the condenswer coils are hot to the touch.
by Fred M Earned 4,120 community points in Appliances
July 28th, 2012
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Manage My Life
This is extremely weird, I bought my freezer just over a year ago and I am seeing the same symptoms, no cooling with green light flickering. Before it went bad there was a constant clicking sound. Fred M, the compressor is indeed running but the condensor coils are hot....please help!
by Manage My Life
July 31st, 2012
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Fred M
The click from the compressor overload would only be every minute or so. It would not be constant. If the compressor is running and the condensor is hot then the unit should be cooling.
by Fred M Earned 4,120 community points in Appliances
July 31st, 2012
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Manage My Life
Me too! Purchased just over a year ago, looks like this is a defective product! What do we do? The freezer wasn't expensive so it doesn't pay to have it serviced.
by Manage My Life
August 6th, 2012
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Fred M
Duane and Crystal please reply with a model number for your particular freezer and I'll check further for known problems if there are any.
by Fred M Earned 4,120 community points in Appliances
August 8th, 2012
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patrick brocuglio
this seems to be quit a problem with this freezer mine is the same
by patrick brocuglio
August 18th, 2012
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Fred M
If the compressor is running and the condenser is hot then the unit should be cooling.
by Fred M Earned 4,120 community points in Appliances
August 20th, 2012
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Manage My Life
Same here. Model 19502. Purchased fall of 2010.

Here's the odd thing - it was doing exactly as people described; We'd hear a click, a slight hum for about 3 -4 seconds and then silence.

When I moved it to get to the access panel, it started working!!! So now my question is on the reliability of the unit.
It would seem for the cost of a new compressor, a new unit would be more wise.
Opinion?
by Manage My Life
December 2nd, 2012
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Manage My Life
Never mind, it was a one trick pony. IT's still doing the click-hum thing. Off to buy a new freezer!!!!
by Manage My Life
December 2nd, 2012
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Fred M
The click hum when the compressor tries to start can be an relay problem which is not expensive or it can be a compressor problem which means it is time to go shop.
by Fred M Earned 4,120 community points in Appliances
December 3rd, 2012
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Manage My Life
Fred, can you send information on the relay part? If it is inexpensive, then maybe I'll try this route, otherwise, I guess I will shop.
by Manage My Life
December 3rd, 2012
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Fred M
Duane, if the compressor is running and the condenser is hot then the sealed system is likely okay and there should be some cooling in the freezer. There is usally a fan in the freezer and a fan by the compressor. Make sure all fans are working. If the unit is not cooling then most likely there is no defrost problem. Check your owner's manual for warranty information. Sometimes the compressor and sealed system have longer warraties. It is odd the compressor is running and the coils are hot yet there is no cooling. If a clamp-on meter is available I'd suggest checking the amount of amperes the compressor is drawing. If it is drawing excessive amps then the compressor might overheat and shut down.
by Fred M Earned 4,120 community points in Appliances
December 4th, 2012
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Manage My Life
I have a Kenmore 19502 chest freezer that just quit working. I bought it Feb 2011 and it just failed on me today - so it didn't even last two years. The light comes on and the compressor is hot, but no sounds come from it at all. I left it unplugged for a few minutes and plugged it back in, nothing. I whacked the compressor (gently) with a rubber mallet, nothing. I opened up the access panel and can't see anything obviously wrong with it. Ironic that with the compressor so warm, it just sped up the process of my food spoiling.

Can you give me some advice on how to troubleshoot please? I have a volt-meter just not sure what to check for.
by Manage My Life
January 11th, 2013
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Manage My Life
To add, none of the pipe things coming off the compressor were warm, just the large round black thing.
by Manage My Life
January 11th, 2013
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Manage My Life
Thanks for the help Fred, but I threw that made in China Garbage out and bought another made in China freezer, this time with the 2 year warranty....with my luck, it will probably break 2 days after the 2 year anniversary.....I look at it this way, we pay for what we get!!
by Manage My Life
January 11th, 2013
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Fred M
Duane, if the compressor is running and the condenser coils are hot then the unit should be cooling. The hot condenser coils are normal when the unit is cooling. A clicking sound usually happens when the compressor tries to start but clicks" off on overload. If the condeser coils are hot then the unit should be cooling. Make sure the fans are working and that there not a build up of frost on the rear panel of the freezer.
by Fred M Earned 4,120 community points in Appliances
January 11th, 2013
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Manage My Life
Service tech just left. Looked at the thing for a whole two minutes and said the compressor is locked up. Replacement cost can run up to $500 so definitely not worth the repair charge. He said he has seen LOTS of issues with this model, and that Sears and Kenmore both know this. He said they fail anywhere from 2 weeks in to about 1 year after purchase. Only reason my unit lasted so long I think is that I took care of it, keeping it in cooler parts of the house like the garage so the compressor didn't have to run very often.

So if you have the same problem I do, compressor very hot and not making any noise, it's not worth bringing a tech out. Call Sears and see if they will offer you a deal on a replacement, but either way just replace the unit. The tech mentioned Fridigaire units perform pretty well.
by Manage My Life
January 11th, 2013
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Fred M
Aaron, there have been so many threads please confirm the model number for your particular freezer and I'll check history to see if there are any known issues.
by Fred M Earned 4,120 community points in Appliances
January 12th, 2013
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Manage My Life
It says 19502 on the freezer and model 225 in the booklet that came with it. Serial is BFR210B088F30292. Thanks,
by Manage My Life
January 14th, 2013
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Fred M
If this freezer fails within the warranty then it will most likely be replaced and not repaired by Sears. Out of warranty replacement is the only option. The tech is correct in his suggestion of a Frigidaire brand freezer. Made in China does mean less expensive but for storing larger amounts of frozen food the least expensive freezer may not be the best option.
by Fred M Earned 4,120 community points in Appliances
January 15th, 2013
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Manage My Life
Gee, this seems to be a consistent problem with this freezer. I had purchased the model 19502 and have the same problems as everyone else on this list. I am so disappointed in Kenmore, that this will be my last purchase. The store, service and all left me hanging in the wind. I lost 400 dollars worth of food, a 160 dollar freezer and was told, you have bought the warrentee. Well gee thanks for that Sears or should I call you Dr. Obvious. I didn't purchase the warrentee because of price, more than 25% of cost of replacement and only 200dollars max on food. What a joke. I guess I will head to a different store, because Sears no longer stands behind their products. It is obvious to me that there is a problem with the compressor and many have experienced the same thing. I am writing the attorney general and anyone else that will deal with consumer issues.
by Manage My Life
March 5th, 2013
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R. Moore
I too had the same problem with this freezer 255.19502010, just after one year. Hear the clicking noise, but not cooling. Sears should replace or give us our $ back!
by R. Moore
September 8th, 2014
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