Gee, this seems to be a consistent problem with this freezer. I had purchased the model 19502 and have the same problems as everyone else on this list. I am so disappointed in Kenmore, that this will be my last purchase. The store, service and all left me hanging in the wind. I lost 400 dollars worth of food, a 160 dollar freezer and was told, you have bought the warrentee. Well gee thanks for that Sears or should I call you Dr. Obvious. I didn't purchase the warrentee because of price, more than 25% of cost of replacement and only 200dollars max on food. What a joke. I guess I will head to a different store, because Sears no longer stands behind their products. It is obvious to me that there is a problem with the compressor and many have experienced the same thing. I am writing the attorney general and anyone else that will deal with consumer issues.