I'm sorry to hear that you are having some difficulties with your Kenmore Elite He3t Washer.
I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. The expert who will assist you, can walk you through a repair like this or let you know if this may be something a technician should perform. He can also verify parts that may be required for you to order. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided will assist you. Please click on the reply box below and provide your expert with the complete model # of your washer so you can receive the best possible response.