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Dishes in top rack of dishwasher not getting clean, why?

GE Model GSD6900J10WW

Dishes on bottom rack appear to be getting cleaned normally. Top rack not cleaning well at all. When I open the door while the machine is running the bottom sprayer is turning. The 2 sprayers on top have some water coming out but are not turning. They are not mechanically jammed, they turn freely.

I have cleaned the filter and verified that there is nothing blocking the tube going from the pump to the top sprayers. The path that the water takes to get to the top sprayer from the pump assembly is a little confusing to me an maybe I am missing something

Any help you can provide will be greatly appreciated!

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2 Answers from these members:
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by Manage My Life
November 6th, 2011
Answered in 10 minutes
0 votes
Korinna Sierra
Here are a few tips that may help you resolve the problem with dishes not getting clean:

Check the water fill level in the dishwasher. Start a cycle and allow the dishwasher to fill. As soon as the filling stops, crack the door open to stop the cycle. Open the door fully and look at the water level in the bottom of the tub. It should be within 1/4" to just touching the bottom of the heating element. If that water level is too low, you can check the water supply provided to the dishwasher. The installation instructions should help you access and check the water supply if necessary. To view the installation guide, please click on the following link:

Owner's Manual

. Shut off the house circuit breaker for the dishwasher and turn off the water supply before accessing that water supply tube. You can disconnect that water supply tube and place the end in a shallow pan or container. Briefly open the water supply cut-off valve to check the water pressure and flow that comes out of the end of that line. If the water supply is inadequate, you will probably need to have a plumber fix that type of problem. If the water supply is okay, you could have a clogged inlet screen on the water valve or a failed solenoid inlet water valve assembly. You can order parts from the Sears PartsDirect website if necessary.

If the water level is okay, you could have a problem with the upper spray arm or the supply manifold. Check the upper spray arm for cracks or splits. Check the holes in the spray arm for deposits or debris. You can clean those holes with a toothpick or bamboo skewer if necessary. If the spray arm is okay, make sure that you are pushing the top rack all of the way back into the docking connection for that upper spray arm when you start the cycle.

A clog or restriction in the chopper blade area of the sump has been known to cause poor cleaning of the upper rack dishes in this type of dishwasher. The image below shows how to access that area in the sump. Your dishwasher may be slightly different than the one shown below but the basic access procedure is the same. If you find debris or a foreign object in the chopper blade area, then clearing that type of restriction may resolve your cleaning problem in the dishwasher.

I hope that these tips help you resolve this dishwasher problem. If you need more assistance, reply with additional details and the complete model number. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

. I hope this helps.
by Korinna Sierra Earned 1,721 community points in Dishwashers
November 8th, 2011
0 votes
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