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sears kenmore oasis outer tub problem

i just installed a replacement outer tub (part number w10193886) on our Kenmore Oasis washing machine as the bearing was very noisy on my old part. Sears technician visited the house and quoted over $500 to replace so I ordered one myself.

LONG story short, the new tub has a bearing noise as well. I have disassembled the unit and can feel the bearing rubbing as though it is not lubricated. Contacted Sears Customer "service" and was told that since i am a "self-installer" I should have a technician come back out and troubleshoot. Obviously part is defective as I can feel and hear the bearing noise! What are my options??

Kenmore , Washers
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13 Answers from these members:
Joseph Perez
Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.
by Joseph Perez Earned 1,551 community points in Kenmore
November 9th, 2011
Answered in 3 minutes
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