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sears kenmore oasis outer tub problem

i just installed a replacement outer tub (part number w10193886) on our Kenmore Oasis washing machine as the bearing was very noisy on my old part. Sears technician visited the house and quoted over $500 to replace so I ordered one myself.

LONG story short, the new tub has a bearing noise as well. I have disassembled the unit and can feel the bearing rubbing as though it is not lubricated. Contacted Sears Customer "service" and was told that since i am a "self-installer" I should have a technician come back out and troubleshoot. Obviously part is defective as I can feel and hear the bearing noise! What are my options??

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Kenmore , Washers
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13 Answers from these members:
Joseph Perez
by Joseph Perez Earned 62,633 community points in Kenmore
November 9th, 2011
Answered in 3 minutes
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by Manage My Life
November 9th, 2011
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by Manage My Life
November 9th, 2011
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Lyle W
by Lyle W Earned 136,301 community points in Kenmore
November 12th, 2011
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Lyle W
by Lyle W Earned 136,301 community points in Kenmore
January 16th, 2012
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by Manage My Life
February 13th, 2012
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Lyle W
by Lyle W Earned 136,301 community points in Kenmore
February 13th, 2012
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February 13th, 2012
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Lyle W
by Lyle W Earned 136,301 community points in Kenmore
February 14th, 2012
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by Manage My Life
May 10th, 2012
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Lyle W
by Lyle W Earned 136,301 community points in Kenmore
May 11th, 2012
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May 11th, 2012
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May 14th, 2012
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