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I have Kenmore elite washer HE/ST the F21 code comes up I lost owers manual and dont know what it means

Kenmore , Washers
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2 Answers from these members:
Joseph Perez
Error codes can be a hassle and keep an appliance from working properly. is a great place to find the answers to just about anything, especially on a washer. I would suggest that you provide a little more information such as the make and complete model number of your product, so your expert will be able to provide you with the best possible answer. Just click on reply down below, where you can provide the additional information.
by Joseph Perez Earned 62,642 community points in Kenmore
November 22nd, 2011
Answered in 9 minutes
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Manage My Life
Hi Howard,

Thank you for submitting a question to Manage My Life.

The "F21" error code indicates it takes too long for water to pump out of the tub. This can be caused by using too much High Efficiency detergent or using too much of the wrong kind of detergent. This error code can also be caused by debris clogging the drain pump or a faulty water level pressure switch.

If the fault code reappears after cleaning the pump filter and by only using 1 tablespoon of detergent, then I would recommend calling a service technician to diagnose and repair your washer.

NOTE: Disconnect the power cord from the power source before removing the lower access panel and cleaning the pump filter

. Be sure to have all the water pumped out before removing the pump filter cap. You also will need an old large towel to soak up residual water once you remove the filter cap.

I am including a couple of images below that demonstrate gaining access to and clearing the drain system.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services


Here is a link that you may use to view the parts list diagram and for parts purchases;

Sears Parts Direct

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

by Manage My Life
November 23rd, 2011
Answered in 20 hours
0 votes
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