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Kenmore washer will not start cycle

We just purchased a Kenmore top-loading washer model #110.20022011 about 6 months ago. It started having problems recently where it would not remove enough water in the final spin cycle, they were still quite wet at the end. Now the wash cycle will not even start. After pressing start, fill light and lid lock light are on and we hear some clicks but that's it. The load is not out of balance, I've re-loaded to make sure. Water supply is on and tubing and filters are not blocked. What could be the problem on this almost new machine?

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Kenmore , Washers
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16 Answers from these members:
Manage My Life
I'm sorry to hear that you are having some difficulties with your washer. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.
by Manage My Life
December 15th, 2011
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Manage My Life
Hi Ann,

Thank you for submitting a question to Manage My Life.

The first thing I recommend is checking for error codes. This washer has a test routine you can run that will help in the diagnosis of any problems the control detects. If the control detects a problem it will identify it with an error code. I am including this information in a set of images below.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.

Please perform the diagnostic tests detailed here and report back with your findings. Be sure to record any failures and when they occur along with any error codes that are displayed.

Landell
by Manage My Life
December 17th, 2011
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Manage My Life
I have the exact same model and the exact same problem. I followed the instructions on the attachment Landell posted to run an automatic test. Everything seemed to work properly except the times at which the shifter was required to engage to spin cycle. I then checked the fault codes and though the lights on my washer don't quite align with those on the sheet, it does appear that it returned a shifter fault.

What are my options at this point?

From what I've read online, many people experience these same symptoms from a broken coupler, which seems fairly cheap and easy to replace. Is it possible that this is affecting the shifter and giving a shifter fault error code?
by Manage My Life
January 9th, 2012
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Manage My Life
Hi Zach,

From my experience with this issue, the most likely cause of this is the mode shifter. Check the wiring and harness connections from main control to motor and shifter. Tilt the washer back and make sure the Mode Shifter connector is securely locked in place to the Mode Shifter as well as the J2 Connector at the Main Control Board. If the connections are good; replace the Mode Shifter (P/N W10006355). I am including the testing information and the disassembly instructions in the images below. I hope this is helpful. Check the things I have covered here, and if I may be of further assistance please reply to this post. Landell
by Manage My Life
January 11th, 2012
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Manage My Life
Landell, I really appreciate the response. I did as you suggested. I accessed the main control and checked all the connections, firmly pressing in each one. None of them appeared to be loose. I then checked the connections on the shifter and that it was clear of debris. I then ran the automatic test again and everything worked fine. Since everything was clear and all the connections seemed fine, I'm not sure why it's working now.

Do you think it's that the shifter is going bad slowly and that it will be hit-or-miss until I replace it? The washer is only 6 months old!

Thanks again for the help. It's been very useful and educational.
by Manage My Life
January 12th, 2012
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Manage My Life
Hi Zach,

You probably had a loose wire connection somewhere. If you would like, you can check for error codes now that it is working. Use the same information I included in my previous post. Your washer should have one of two lighting configurations. They are FILL, WASH, RINSE, SPIN, and DONE, SENSING, PREWASH/SOAK, WASH, RINSE, SPIN, and CYCLE COMPLETE. When you check for error codes you use FILL or SENSING as the first light, ignore PREWASH/SOAK, WASH, RINSE, and SPIN will be the second, third and forth lights respectively and CYCLE COMPLETE or DONE will be the fifth. I hope this is helpful. Check the things I have covered here, and if I may be of further assistance please reply to this post. Landell
by Manage My Life
January 13th, 2012
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Manage My Life
So, I'm back. After my washer seemingly fixed itself last January (see my post above), it started again with the exact same problem in June. I did all the tests again and it was again a shifter fault and the automatic test would not engage during the agitate and spin cycles. So, I replaced the Mode Shifter as Landell recommended. Everything immediately worked great. I breathed a sigh of relief and thought my problem was gone for good.

Except that it's not! The washer ran perfectly for two months with the new Mode Shifter. Now my problem is back again! This is absolutely infuriating.
by Manage My Life
September 3rd, 2012
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Lyle W
Hello Zach. I understand your frustration with this failure in the washer. If you are detecting the same component failure, then you may need to replace that mode shifter again. If you have a different problem and need help with the repair, let us know.
by Lyle W Earned 3,346 community points in Washers
September 4th, 2012
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Manage My Life
I have a kenmore model 110.20022011 top load washer that stops at the spin cycle and won't spin. If I fiddle around and put it in the spin or rinse/spin cycle it will occasionally spin and finish the cycle . I know the pump is ok and it drains ok. Sometimes the drum does not empty when the problem occurs but most of the times it does. I checked the wiring connections all ok plastic shift parts not broken. I think I can hear the shift servo go click and the motor sounds like it is starting and thin nothing. After some time passes maybe a minute the red light starts blinking. Is there a way to get error codes on this machine? It has no display just fill, wash, rinse, spin, cycle complete, and lid locked.
by Manage My Life
March 13th, 2013
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Lyle W
Hello Bruce. I posted the procedure for viewing and deciphering the fault codes on that washer in the image below. If you need more help, reply with additional details including the error code that you see.
by Lyle W Earned 3,346 community points in Washers
March 14th, 2013
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Manage My Life
Hi Lyle;

I cleared the fault code as there were quite a few like stuck keys and lid switch faults. I ran a cycle and as on Que it stopped on the spin cycle without spinning. I pushed the start button twice and it appeared to try the cycle again running pump and locking door again. The second try I opened the door closed it and hit the start button twice. This time it finished the cycle spin and all. I then 're-checked the codes and two fault codes had been set. (These two codes were also present the first time) The codes were. F7E7 and F7E1 The basket spins freely and it coasted for a while after the spin was done and the motor turned off.
by Manage My Life
March 14th, 2013
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Manage My Life
Hi Lyle:
I checked the fault codes and there were quit a few like a lid fault and a stuck key fault; I kind of thought some of those were a result of me messing around with the machine. I cleared all of the faults and ran a small batch through. As usual it stopped on the spin cycle without trying to spin. I pushed the start button twice and it locked the lid and pumped and then nothing again and the lid un-locked again. The second time I opened the lid, closed it again and hit the start button twice again, and it pumped and did the spin like it was supposed to do. After it completed and shut off I opened and closed the lid so all the lights were off and ran the (Fault Code Check) again. There were two fault codes set.
F7E7 and F7E1 These fault codes were in the batch that I cleared as well. The drum turns freely and continued to coast for a while after the motor shut off. As stated previously I did check the wiring harnesses belt pulleys etc. It mentions a run capacitor as well. I did not test this. In my line of service the black phenolic can capacitors are usually start capacitors and the oil filled metal can capacitors are run capacitors; I only saw what appeared to be a start capacitor. All connections looked good but I did not test the capacitor.
by Manage My Life
March 15th, 2013
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Manage My Life
HI Lyle: My posts seem to vaporize into thin air and not show up after I hit reply. Not sure what is up my error codes are F7E7 and F7E1 I am just trying to get this reply to work as before.
Bruce
by Manage My Life
March 15th, 2013
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Lyle W
Hello Bruce. Your replies are posting to page 2 on this thread. Hopefully you will be able to access this reply. You could have a problem with the mode shifter or a number of other components that would prevent the washer from spinning and result in those error codes. I posted the technical tests (3a and 3b) for the components in the first image below. The second image shows access information for components in the washer. This information should help you further troubleshoot and diagnose that problem. Note: Some of the information in those tests involve live voltage checks. Follow electrical safety guidelines when checking that live voltage. Wear electrical safety gloves and safety goggles when testing live voltage. Unplug the washer as soon as live testing is completed. If you need more help, reply with additional details based on the tests provided below.
by Lyle W Earned 3,346 community points in Washers
March 16th, 2013
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Manage My Life
Hello Lyle:

I checked the codes as per your request and it had quite a few and some of them probably from me messing around. I reset the fault codes and ran a smal batch through just to watch it again. As previously the washing machine stopped with the spin cycle light on and there it sat. I pushed the start button twice and it clicked and clunked a couple of times and just sat there again and I then opened and closed the lid and pressed the start button twice and this time it went through the cycle. I then ran the fault code check again and there were two codes set. The fault codes are F7E1 and F7E7 The basket spins freely and it did go into the spin cycle once. I checked all the wiring connections and it is all tight and good.
by Manage My Life
March 16th, 2013
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Lyle W
Hello Bruce. Based on those codes, I recommend that you conduct those tests 3a and 3b that are described above. You could have a loose wiring connection between the components. You could have a problem with the speed sensor or the electronic control board. Note: Some of those tests involve live voltage checks. You should only conduct those tests if you are completely confident in your technical ability to execute them. Follow electrical safety guidelines when accessing and testing internal components. Wear electrical safety gloves and safety goggles when checking live voltage. Unplug the washer as soon as live testing is completed.
by Lyle W Earned 3,346 community points in Washers
March 19th, 2013
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