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Manage My Life

I have a Kenmore microwave, model #363.62709200. Everything works (lights, turn table, timer, etc.) except it will not heat the product. Capacitor is ok.

by Manage My Life Last activity date:
December 27th, 2011
Tags:
Kenmore , Microwaves , Appliances
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Answers (2)
Mark T
Thank you for your question.

I am sorry you are having a problem with the microwave. First, check your settings to make sure that the microwave is set to heat on the high setting. If the microwave is running with no heat that would indicate an internal failure has occurred. We do not give out much repair information on microwaves because of the dangers of repairing them. The microwave generates extremely high voltage. The capacitor can store this voltage even when the unit is unplugged. I hope you understand our policy on microwaves. Our number one concern is your safety. It is strongly recommended to have the microwave repaired by a service technician. You can have the microwave repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.

Depending on the age and the condition of the microwave, you may consider purchasing a new one. The price of microwaves has gone down a lot in the last few years. Please click on this link to view all of the

microwaves

we offer.

Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.
Answered in 5 hours
by Mark T
December 27th, 2011
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afritz afritz
I am sorry you are experiencing difficulties with your Microwave. Microwaves contain high voltage internal components that can retain a lethal electrical charge even when the microwave is completely unplugged. Door repairs and adjustments, even minor ones, can cause microwave leakage and a microwave shielding leakage test must be performed using a survey meter after any microwave service. I strongly suggest that you have this repair handled only by a qualified service technician. I have provided a link To Sears Home Services if you decide to schedule service. If you think it may be cost effective to just replace the unit, I have also provided a link to the Microwave section of Sears.com to price out what a replacement would cost.
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by afritz afritz
December 27th, 2011
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