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Samsung rsg257aars refrigerator ice maker not working properly out of the box new

On the RSG257aars icemaker water supply does not fill ice tray completely (only 50 to 60%) and will not produce ice continuously. Believe water supply pressure eliminated from possible causes since, water dispenser flows 12 Oz water in 10 seconds and supply line from 1/2 dia copper pipe brand new. Only way ice is produced is if I hit the manual ice tray button and then only one tray of ice made and make make continuously.

Previous 30 year old refrigerator ice maker worked fine in same location.

Questions: What type device controls how full the ice tray fills? A level sensor would be best, but suspect the level is based on a timer and solinoid valve?

Question 2: Even if the ice tray is not filling up all the way, should not ice be produced continuously? Even if the ice is small?

Tags
Refrigerators , Samsung
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3 Answers from these members:
Manage My Life
by Manage My Life
January 6th, 2012
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Manage My Life
by Manage My Life
January 6th, 2012
Answered in 2 hours
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scott d
by scott d Earned 115,077 community points in Refrigerators
January 10th, 2012
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