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Why won't my Fisher-Paykel washer finish the cycle?

I have a Fisher-Paykel washer model number WA37T26GW2-96133A. The washer it will not advance to the next step after washing. It makes a humming noise like its trying to do something but can't. It won't drain the water and spin. I've checked the pump and its fine. What's going on with the washer and how do I fix it?

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2 Answers from these members:
Fred M
From the description you give I suspect the drain pump may be the problem.

If I understand correctly the washer will fill and wash but won't advance from there. You hear a humming noise which I suspect is the drain pump. You say the pump checked okay but you don't make clear how you checked this. Did water drain out?

The image below contains the instructions to enter the diagnostic test and how to run the drain pump.

Start here and reply with any additional details or questions for further assistance.
by Fred M Earned 3,489 community points in Washers
January 22nd, 2012
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Manage My Life
I bet this is pretty frustrating. I did some research for you at Managemylife and found two expert answers to a similar question that may help until your expert can respond to your specific question. The links are attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices. I hope these links help.
by Manage My Life
January 20th, 2012
Answered in 10 minutes
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