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Manage My Life

Fisher & Paykel Elba Washer model#WA37T26EW2- error code 37- pump blocked error

by Manage My Life Last activity date:
September 25th, 2012

Fisher & Paykel Elba Washer model#WA37T26EW2

Ok, so really been looking at different posts today and found how to get the binary fault code. It is reading fault code #37, pump blocked error. Still unsure what needs to be done. We checked the pump for debris and got a small amount of debris out. We checked the drain hose just below the diverter valve and it was clear. After doing this it still does not work. We did not take the divertor valve off and check it for debris. Is this our next step? I just don't want to spend $143 on new pump to find out it doesn't fix the problem. I can get a new divertor valve for pretty cheap so should I try replacing it first? I welcome all suggestions and input. Thanks!

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Washers
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Answers (11)
Lyle W
I think that you are correct about that control board. That control board costs about $175. It will probably be difficult to sell the washer on Craigslist. You may have been able to sell some parts if it was a more common model. I recommend that you have it hauled in this situation.
by Lyle W
September 25th, 2012
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JEFF METCALF
Thanks Lyle. I did that and it's clear. Must be the control board. I'm heading to Sears to pickup a new W&D set tonight. Not going to sink any more money into this one. Do you think I should have it hauled away, or what are my chances in selling it on Craigslist?
by JEFF METCALF
September 25th, 2012
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Lyle W
Make sure thart the washer drain is clear and that it drains out properly. Pour some water down that drain to check that issue. You can remove the drain hose and run water through it to make sure that the path is clear.
by Lyle W
September 25th, 2012
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JEFF METCALF
Replaced the diverter valve and still have the same issue! Could the drain out be clogged? How can I check that?
by JEFF METCALF
September 24th, 2012
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Lyle W
Yes. According to the results of the test, I recommend that you replace that diverter valve.
by Lyle W
September 20th, 2012
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JEFF METCALF
Thanks Lyle. After running the diagnostic test for the recirc valve, the valve will not switch to drain mode. It just kept recirculating water back into the tub. It also started leaking from the bottom of the washer. So, this means I need to replace the diverter valve?

Jeff
by JEFF METCALF
September 20th, 2012
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Lyle W
Hello Jeff. Your details indicate that you may have a problem with that diverter valve sticking in the recirc position. I posted some information about that diagnostic test procedure for the recirc valve in the image below. It also has technical information about that valve and the drain pump. I recommend that you check the operation of that recirc valve in the diagnostic test mode. If the drain path is clear and the diverter valve will not switch to the drain mode (it will take 3 minutes to switch once it is set to the recirc mode) then you will probably need to replace that diverter valve. Be sure that you unplug the washer to disable the diagnostic test mode when you complete the testing procedure. If you need more help, let us know.
by Lyle W
September 20th, 2012
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JEFF METCALF
Hi Landell,

I have the same problem. I checked all 3 hoses attached the diverter valve and they were clear. The pump fan could be spun without issue. I took the drain pump off and made sure the top would spin too. As far as I can tell there is no blockage. When I run diagnostics and hit the REGULAR button, water just cycles into the tub and back out, but it doesn't go out to the drain. This means the pump is working, right? There's a blockage somewhere else? Thank you so much for you help!

Jeff
by JEFF METCALF
September 19th, 2012
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Manage My Life
Hi Sarah,

Thank you for submitting a question to Manage My Life.

You are correct the error code 37 is a pump error. The tech sheet states "No Change in Water Level (Blocked Pump). Machine has not drained out. Check that the pump is not blocked or that the drain hose outlet is not crushed or blocked or drain hose outlet is too high (maximum is 7 feet)".

Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts.

You will need to ensure that the drain hose and diverter valve are clear. Make sure this is not a siphon issue; the drain hose should be no more than 6 inches into the stand pipe and have an air gap. This can also be caused when the washer is full of suds.

Make sure you are running the diagnostics correctly to check the drain pump operation. if the drain pump is not blocked, but will not run in diagnostics, you will most likely need to replace the drain pump.

To Select DIAGNOSTIC MODE

Turn the power on at the supply point and off at the console.

Press and Hold the WASH TEMP DOWN button and then press the POWER button until the machine gives 2 short beeps and lights up.

Drain Pump Test

Press the REGULAR button to turn the pump on and off.

If the drain pump (part number 479595) is not moving water, you will need to ohm the drain pump and diverter (part number 426862P). Pump = 7 ohms. Recirculation Valve (diverter) = between 700 and 2.5K ohms. If either of these read outside this, I recommend replacing these parts.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:

Sears Home Services

.

Here is a link that you may use to view the parts list diagram or to purchase any parts needed;

Sears Parts Direct

.

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance, include more details in a reply to this post.

Landell
by Manage My Life
January 30th, 2012
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Manage My Life
When I put it in diagnostic mode do do the drain pump test there is a humming sound but the pump does not operate. Any ideas?
Answered in 14 hours
by Manage My Life
January 28th, 2012
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Manage My Life
Manage My Life is a great site to get the kind of advice and step by step instructions needed for problems like this. The expert will be along to review and respond, usually within 24-48 hours if not sooner. If you decide you would like to schedule professional repair help, I attached the link below to Sears Home Services. I hope you get a solution soon.
Answered in 8 minutes
by Manage My Life
January 27th, 2012
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